FCC Consumer Complaints – 21 November 2015
Introduction
The Federal Communications Commission recorded 520 consumer complaints on 21 November 2015 relating to telecommunications services, this represented a decline from the 1216 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 520
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (183)
- Most reported state/territory
- California (59)
Where the complaints came from
The 520 complaints recorded on 21 November 2015 were submitted from 390 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 11.3% |
| Florida | 57 | 11.0% |
| Pennsylvania | 32 | 6.2% |
| Texas | 32 | 6.2% |
| New York | 24 | 4.6% |
| Tennessee | 23 | 4.4% |
| Maryland | 22 | 4.2% |
| Illinois | 21 | 4.0% |
| Washington | 18 | 3.5% |
| Arizona | 17 | 3.3% |
| Other states and territories | 215 | 41.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 336 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 336 | 64.6% |
| Internet | 117 | 22.5% |
| TV | 53 | 10.2% |
| Radio | 12 | 2.3% |
| Emergency | 2 | 0.4% |
Phone complaints
336 complaints were recorded in this category, representing 64.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 183 | 54.5% |
| Robocalls | 95 | 28.3% |
| Billing | 22 | 6.5% |
| Availability (including rural call completion) | 8 | 2.4% |
| Equipment | 7 | 2.1% |
| Number Portability (keeping your number if you change providers) | 6 | 1.8% |
| Privacy | 6 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Interference (including signal jammers) | 3 | 0.9% |
| Junk Faxes | 2 | 0.6% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
117 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 40 | 34.2% |
| Billing | 34 | 29.1% |
| Speed | 17 | 14.5% |
| Privacy | 10 | 8.5% |
| Availability | 9 | 7.7% |
| Interference | 4 | 3.4% |
| Equipment | 3 | 2.6% |
The largest share of complaints in this category related to Open Internet/Net Neutrality and Billing, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 47.2% |
| Loud Commercials | 9 | 17.0% |
| Availability | 7 | 13.2% |
| Equipment | 5 | 9.4% |
| Indecency | 4 | 7.5% |
| Interference | 3 | 5.7% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.