FCC Consumer Complaints – 22 November 2015
Introduction
On 22 November 2015, the Federal Communications Commission recorded 419 consumer complaints relating to telecommunications services, this represented a decline from the 520 complaints recorded the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Open Internet/Net Neutrality was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 419
- States & territories reporting
- 43
- Most common issue
- Open Internet/Net Neutrality (78)
- Most reported state/territory
- California (44)
Where the complaints came from
The 419 complaints recorded on 22 November 2015 originated from 336 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 10.5% |
| Florida | 37 | 8.8% |
| New York | 22 | 5.3% |
| New Jersey | 20 | 4.8% |
| Georgia | 19 | 4.5% |
| Maryland | 18 | 4.3% |
| Connecticut | 17 | 4.1% |
| Texas | 17 | 4.1% |
| Virginia | 17 | 4.1% |
| Pennsylvania | 16 | 3.8% |
| Other states and territories | 191 | 45.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 197 reports. This was followed by Internet, which accounted for 151 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 197 | 47.0% |
| Internet | 151 | 36.0% |
| TV | 49 | 11.7% |
| Radio | 20 | 4.8% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
197 complaints were recorded in this category, representing 47.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 76 | 38.6% |
| Robocalls | 30 | 15.2% |
| Availability (including rural call completion) | 20 | 10.2% |
| Billing | 19 | 9.6% |
| Open Internet/Net Neutrality | 18 | 9.1% |
| Equipment | 10 | 5.1% |
| Interference (including signal jammers) | 9 | 4.6% |
| Privacy | 6 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.0% |
| Junk Faxes | 2 | 1.0% |
| Number Portability (keeping your number if you change providers) | 2 | 1.0% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Availability (including rural call completion) among the most common.
Internet complaints
151 complaints were recorded in this category, representing 36.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 58 | 38.4% |
| Billing | 27 | 17.9% |
| Speed | 22 | 14.6% |
| Interference | 15 | 9.9% |
| Availability | 14 | 9.3% |
| Privacy | 10 | 6.6% |
| Equipment | 5 | 3.3% |
A broad mix of issues was reported in this category, with Open Internet/Net Neutrality, Billing and Speed among the most common.
TV complaints
49 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 28.6% |
| Billing | 12 | 24.5% |
| Loud Commercials | 9 | 18.4% |
| Equipment | 5 | 10.2% |
| Indecency | 5 | 10.2% |
| Interference | 2 | 4.1% |
| Open Internet/Net Neutrality | 2 | 4.1% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.