FCC Consumer Complaints – 23 November 2015
Introduction
The Federal Communications Commission recorded 1071 consumer complaints on Monday, 23 November 2015 relating to telecommunications services, this represented an increase from the 419 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1071
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (331)
- Most reported state/territory
- California (111)
Where the complaints came from
The 1071 complaints recorded on 23 November 2015 originated from 710 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 10.4% |
| Florida | 83 | 7.7% |
| Maryland | 71 | 6.6% |
| New York | 67 | 6.3% |
| Texas | 60 | 5.6% |
| Pennsylvania | 47 | 4.4% |
| Virginia | 44 | 4.1% |
| Georgia | 39 | 3.6% |
| Illinois | 36 | 3.4% |
| New Jersey | 34 | 3.2% |
| Other states and territories | 477 | 44.5% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 736 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 736 | 68.7% |
| Internet | 190 | 17.7% |
| TV | 89 | 8.3% |
| Radio | 52 | 4.9% |
| Emergency | 4 | 0.4% |
Phone complaints
736 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 331 | 45.0% |
| Robocalls | 157 | 21.3% |
| Billing | 82 | 11.1% |
| Equipment | 34 | 4.6% |
| Availability (including rural call completion) | 27 | 3.7% |
| Number Portability (keeping your number if you change providers) | 26 | 3.5% |
| Privacy | 23 | 3.1% |
| Junk Faxes | 15 | 2.0% |
| Open Internet/Net Neutrality | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Interference (including signal jammers) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
190 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 27.4% |
| Open Internet/Net Neutrality | 42 | 22.1% |
| Availability | 39 | 20.5% |
| Speed | 20 | 10.5% |
| Privacy | 15 | 7.9% |
| Interference | 12 | 6.3% |
| Equipment | 10 | 5.3% |
A broad mix of issues was reported in this category, with Billing, Open Internet/Net Neutrality and Availability among the most common.
TV complaints
89 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 42.7% |
| Availability | 17 | 19.1% |
| Indecency | 13 | 14.6% |
| Equipment | 9 | 10.1% |
| Loud Commercials | 7 | 7.9% |
| Interference | 4 | 4.5% |
| Privacy | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
52 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 45 | 86.5% |
| Availability | 3 | 5.8% |
| Commercials/Promotions | 2 | 3.8% |
| Indecency | 1 | 1.9% |
| Pirate Radio | 1 | 1.9% |
Interference and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.