FCC Consumer Complaints – 24 November 2015
Introduction
On 24 November 2015, 1158 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1071 complaints recorded the day before. Submissions were made from 51 states and territories, with California accounting for the highest number of complaints at 168. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 416 complaints.
Key statistics
- Total complaints
- 1158
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (416)
- Most reported state/territory
- California (168)
Where the complaints came from
On 24 November 2015, the 1158 complaints recorded by the Federal Communications Commission were reported from 789 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 168 | 14.5% |
| Florida | 76 | 6.6% |
| New York | 69 | 6.0% |
| Texas | 68 | 5.9% |
| Pennsylvania | 56 | 4.8% |
| Tennessee | 46 | 4.0% |
| Illinois | 43 | 3.7% |
| New Jersey | 43 | 3.7% |
| Virginia | 41 | 3.5% |
| Maryland | 40 | 3.5% |
| Other states and territories | 507 | 43.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 849 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 849 | 73.3% |
| Internet | 172 | 14.9% |
| TV | 111 | 9.6% |
| Radio | 24 | 2.1% |
| Accessibility | 2 | 0.2% |
Phone complaints
849 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 416 | 49.0% |
| Robocalls | 189 | 22.3% |
| Billing | 87 | 10.2% |
| Equipment | 36 | 4.2% |
| Availability (including rural call completion) | 30 | 3.5% |
| Number Portability (keeping your number if you change providers) | 24 | 2.8% |
| Privacy | 19 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Interference (including signal jammers) | 13 | 1.5% |
| Junk Faxes | 12 | 1.4% |
| Open Internet/Net Neutrality | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
172 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 30.2% |
| Availability | 44 | 25.6% |
| Open Internet/Net Neutrality | 28 | 16.3% |
| Privacy | 20 | 11.6% |
| Speed | 11 | 6.4% |
| Equipment | 10 | 5.8% |
| Interference | 7 | 4.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
111 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 38.7% |
| Availability | 18 | 16.2% |
| Equipment | 14 | 12.6% |
| Indecency | 14 | 12.6% |
| Loud Commercials | 14 | 12.6% |
| Interference | 6 | 5.4% |
| Privacy | 2 | 1.8% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.