FCC Consumer Complaints – 29 November 2015
Introduction
On Sunday, 29 November 2015, 440 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 477 complaints recorded the day before. Complaints were reported across 49 states and territories, with Florida slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 440
- States & territories reporting
- 49
- Most common issue
- Billing (111)
- Most reported state/territory
- Florida (42)
Where the complaints came from
Across 319 cities in 49 states and territories, a total of 440 complaints were recorded on 29 November 2015. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 42 | 9.5% |
| California | 38 | 8.6% |
| Texas | 36 | 8.2% |
| New York | 27 | 6.1% |
| Maryland | 24 | 5.5% |
| Georgia | 23 | 5.2% |
| New Jersey | 17 | 3.9% |
| Pennsylvania | 17 | 3.9% |
| Virginia | 17 | 3.9% |
| Washington | 17 | 3.9% |
| Other states and territories | 181 | 41.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Internet, which accounted for 211 reports. This was followed by Phone, which accounted for 151 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 211 | 48.0% |
| Phone | 151 | 34.3% |
| TV | 58 | 13.2% |
| Radio | 17 | 3.9% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.2% |
Internet complaints
211 complaints were recorded in this category, representing 48.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 28.4% |
| Open Internet/Net Neutrality | 57 | 27.0% |
| Availability | 50 | 23.7% |
| Speed | 16 | 7.6% |
| Privacy | 14 | 6.6% |
| Interference | 9 | 4.3% |
| Equipment | 5 | 2.4% |
A broad mix of issues was reported in this category, with Billing, Open Internet/Net Neutrality and Availability among the most common.
Phone complaints
151 complaints were recorded in this category, representing 34.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 55 | 36.4% |
| Billing | 30 | 19.9% |
| Robocalls | 21 | 13.9% |
| Equipment | 16 | 10.6% |
| Privacy | 12 | 7.9% |
| Availability (including rural call completion) | 6 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.3% |
| Number Portability (keeping your number if you change providers) | 3 | 2.0% |
| Interference (including signal jammers) | 2 | 1.3% |
| Junk Faxes | 1 | 0.7% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Billing and Robocalls among the most common.
TV complaints
58 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 36.2% |
| Indecency | 13 | 22.4% |
| Loud Commercials | 9 | 15.5% |
| Availability | 5 | 8.6% |
| Equipment | 5 | 8.6% |
| Open Internet/Net Neutrality | 4 | 6.9% |
| Privacy | 1 | 1.7% |
A broad mix of issues was reported in this category, with Billing, Indecency and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.