FCC Consumer Complaints – 30 November 2015
Introduction
On Monday, 30 November 2015, the Federal Communications Commission recorded 964 consumer complaints relating to telecommunications services, this was higher than the 440 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 964
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (299)
- Most reported state/territory
- California (112)
Where the complaints came from
A total of 964 complaints were recorded on 30 November 2015, with reports originating from 630 cities in 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 11.6% |
| Florida | 84 | 8.7% |
| New York | 55 | 5.7% |
| Texas | 51 | 5.3% |
| Georgia | 43 | 4.5% |
| Pennsylvania | 40 | 4.1% |
| Maryland | 37 | 3.8% |
| North Carolina | 33 | 3.4% |
| Ohio | 33 | 3.4% |
| New Jersey | 30 | 3.1% |
| Other states and territories | 446 | 46.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 75 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 666 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 666 | 69.1% |
| Internet | 192 | 19.9% |
| TV | 74 | 7.7% |
| Radio | 27 | 2.8% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
666 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 299 | 44.9% |
| Robocalls | 153 | 23.0% |
| Billing | 72 | 10.8% |
| Number Portability (keeping your number if you change providers) | 32 | 4.8% |
| Availability (including rural call completion) | 27 | 4.1% |
| Equipment | 26 | 3.9% |
| Junk Faxes | 20 | 3.0% |
| Privacy | 17 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Open Internet/Net Neutrality | 1 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
192 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 28.1% |
| Availability | 40 | 20.8% |
| Open Internet/Net Neutrality | 33 | 17.2% |
| Privacy | 23 | 12.0% |
| Speed | 15 | 7.8% |
| Interference | 14 | 7.3% |
| Equipment | 13 | 6.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
74 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 41.9% |
| Availability | 15 | 20.3% |
| Equipment | 12 | 16.2% |
| Loud Commercials | 6 | 8.1% |
| Interference | 5 | 6.8% |
| Indecency | 4 | 5.4% |
| Open Internet/Net Neutrality | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.