FCC Consumer Complaints – 9 February 2016
Introduction
A total of 1247 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 9 February 2016, complaint volume increased from 979 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1247
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (389)
- Most reported state/territory
- California (142)
Where the complaints came from
A total of 1247 complaints were recorded on 9 February 2016, with reports originating from 823 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 11.4% |
| Florida | 98 | 7.9% |
| Texas | 92 | 7.4% |
| New York | 68 | 5.5% |
| Georgia | 60 | 4.8% |
| Virginia | 53 | 4.3% |
| Pennsylvania | 50 | 4.0% |
| New Jersey | 49 | 3.9% |
| Minnesota | 47 | 3.8% |
| Illinois | 45 | 3.6% |
| Other states and territories | 542 | 43.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 908 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 908 | 72.8% |
| Internet | 180 | 14.4% |
| TV | 144 | 11.5% |
| Radio | 13 | 1.0% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
908 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 389 | 42.8% |
| Robocalls | 222 | 24.4% |
| Billing | 133 | 14.6% |
| Equipment | 34 | 3.7% |
| Number Portability (keeping your number if you change providers) | 33 | 3.6% |
| Availability (including rural call completion) | 29 | 3.2% |
| Privacy | 22 | 2.4% |
| Junk Faxes | 21 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.2% |
| Interference (including signal jammers) | 10 | 1.1% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
180 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 36.7% |
| Availability | 30 | 16.7% |
| Speed | 28 | 15.6% |
| Interference | 19 | 10.6% |
| Open Internet/Net Neutrality | 17 | 9.4% |
| Privacy | 11 | 6.1% |
| Equipment | 9 | 5.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
144 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 42.4% |
| Indecency | 34 | 23.6% |
| Equipment | 17 | 11.8% |
| Loud Commercials | 12 | 8.3% |
| Availability | 11 | 7.6% |
| Interference | 6 | 4.2% |
| Open Internet/Net Neutrality | 2 | 1.4% |
| Privacy | 1 | 0.7% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.