FCC Consumer Complaints – 2 June 2016
Introduction
On Thursday, 2 June 2016, 1203 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1174 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 420 complaints recorded.
Key statistics
- Total complaints
- 1203
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (420)
- Most reported state/territory
- California (142)
Where the complaints came from
A total of 1203 complaints were recorded on 2 June 2016, with reports originating from 792 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 11.8% |
| Texas | 100 | 8.3% |
| Florida | 95 | 7.9% |
| New York | 74 | 6.2% |
| Pennsylvania | 59 | 4.9% |
| Washington | 45 | 3.7% |
| Georgia | 42 | 3.5% |
| Maryland | 41 | 3.4% |
| Virginia | 39 | 3.2% |
| Michigan | 38 | 3.2% |
| Other states and territories | 527 | 43.8% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 838 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 838 | 69.7% |
| TV | 179 | 14.9% |
| Internet | 160 | 13.3% |
| Radio | 26 | 2.2% |
Phone complaints
838 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 420 | 50.1% |
| Robocalls | 183 | 21.8% |
| Billing | 72 | 8.6% |
| Privacy | 36 | 4.3% |
| Number Portability (keeping your number if you change providers) | 35 | 4.2% |
| Availability (including rural call completion) | 33 | 3.9% |
| Equipment | 27 | 3.2% |
| Junk Faxes | 20 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
179 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 29.1% |
| Indecency | 47 | 26.3% |
| Availability | 30 | 16.8% |
| Interference | 24 | 13.4% |
| Loud Commercials | 9 | 5.0% |
| Open Internet/Net Neutrality | 8 | 4.5% |
| Equipment | 5 | 2.8% |
| Privacy | 4 | 2.2% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
Internet complaints
160 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 30.6% |
| Availability | 40 | 25.0% |
| Open Internet/Net Neutrality | 21 | 13.1% |
| Speed | 17 | 10.6% |
| Privacy | 16 | 10.0% |
| Equipment | 10 | 6.3% |
| Interference | 7 | 4.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Open Internet/Net Neutrality among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.