FCC Consumer Complaints – 3 June 2016
Introduction
On Friday, 3 June 2016, 1161 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1203 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1161
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (361)
- Most reported state/territory
- California (140)
Where the complaints came from
Across 793 cities in 52 states and territories, a total of 1161 complaints were recorded on 3 June 2016. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 12.1% |
| Florida | 100 | 8.6% |
| Texas | 99 | 8.5% |
| New York | 73 | 6.3% |
| Pennsylvania | 50 | 4.3% |
| New Jersey | 44 | 3.8% |
| Georgia | 43 | 3.7% |
| Washington | 42 | 3.6% |
| Ohio | 41 | 3.5% |
| Massachusetts | 35 | 3.0% |
| Other states and territories | 491 | 42.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 739 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 739 | 63.7% |
| Internet | 241 | 20.8% |
| TV | 165 | 14.2% |
| Radio | 12 | 1.0% |
| Emergency | 4 | 0.3% |
Phone complaints
739 complaints were recorded in this category, representing 63.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 361 | 48.8% |
| Robocalls | 183 | 24.8% |
| Billing | 68 | 9.2% |
| Availability (including rural call completion) | 38 | 5.1% |
| Privacy | 29 | 3.9% |
| Equipment | 27 | 3.7% |
| Number Portability (keeping your number if you change providers) | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Junk Faxes | 7 | 0.9% |
| Interference (including signal jammers) | 2 | 0.3% |
| Open Internet/Net Neutrality | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
241 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 29.0% |
| Availability | 61 | 25.3% |
| Speed | 42 | 17.4% |
| Open Internet/Net Neutrality | 26 | 10.8% |
| Equipment | 19 | 7.9% |
| Interference | 12 | 5.0% |
| Privacy | 11 | 4.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
165 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 30.3% |
| Indecency | 34 | 20.6% |
| Interference | 30 | 18.2% |
| Availability | 16 | 9.7% |
| Open Internet/Net Neutrality | 13 | 7.9% |
| Equipment | 11 | 6.7% |
| Loud Commercials | 8 | 4.8% |
| Privacy | 2 | 1.2% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.