FCC Consumer Complaints – 5 June 2016
Introduction
On Sunday, 5 June 2016, the Federal Communications Commission recorded 322 consumer complaints relating to telecommunications services, complaint volume fell from 540 complaints the previous day. The complaints came from 45 states and territories, with Maryland reporting a modestly higher count than the other locations. Interference was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 322
- States & territories reporting
- 45
- Most common issue
- Interference (65)
- Most reported state/territory
- Maryland (57)
Where the complaints came from
On 5 June 2016, the 322 complaints recorded by the Federal Communications Commission were reported from 211 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Maryland, where Frederick accounted for 48 of the 57 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Maryland | 57 | 17.7% |
| California | 30 | 9.3% |
| Florida | 26 | 8.1% |
| Texas | 18 | 5.6% |
| Georgia | 15 | 4.7% |
| Kentucky | 15 | 4.7% |
| Pennsylvania | 15 | 4.7% |
| New York | 14 | 4.3% |
| Virginia | 13 | 4.0% |
| Oregon | 9 | 2.8% |
| Other states and territories | 110 | 34.2% |
Location highlight
Frederick accounted for the majority of complaints recorded in Maryland.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 128 complaints. This was followed by TV, which accounted for 72 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 128 | 39.8% |
| TV | 72 | 22.4% |
| Internet | 68 | 21.1% |
| Radio | 49 | 15.2% |
| Emergency | 4 | 1.2% |
| Accessibility | 1 | 0.3% |
Phone complaints
128 complaints were recorded in this category, representing 39.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 58 | 45.3% |
| Robocalls | 20 | 15.6% |
| Billing | 16 | 12.5% |
| Equipment | 11 | 8.6% |
| Interference (including signal jammers) | 6 | 4.7% |
| Availability (including rural call completion) | 4 | 3.1% |
| Number Portability (keeping your number if you change providers) | 4 | 3.1% |
| Privacy | 4 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.6% |
| Junk Faxes | 2 | 1.6% |
| Open Internet/Net Neutrality | 1 | 0.8% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
72 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 26.4% |
| Availability | 14 | 19.4% |
| Interference | 10 | 13.9% |
| Loud Commercials | 10 | 13.9% |
| Equipment | 8 | 11.1% |
| Indecency | 5 | 6.9% |
| Open Internet/Net Neutrality | 3 | 4.2% |
| Privacy | 3 | 4.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
Internet complaints
68 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 25.0% |
| Availability | 16 | 23.5% |
| Open Internet/Net Neutrality | 12 | 17.6% |
| Speed | 10 | 14.7% |
| Privacy | 7 | 10.3% |
| Interference | 5 | 7.4% |
| Equipment | 1 | 1.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Open Internet/Net Neutrality.
Radio complaints
49 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 49 | 100.0% |
Interference was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.