FCC Consumer Complaints – 6 June 2016
Introduction
On 6 June 2016, the Federal Communications Commission recorded 1339 consumer complaints relating to telecommunications services, this represented an increase from the 322 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Open Internet/Net Neutrality were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1339
- States & territories reporting
- 52
- Most common issue
- Open Internet/Net Neutrality (413)
- Most reported state/territory
- California (169)
Where the complaints came from
Across 869 cities in 52 states and territories, a total of 1339 complaints were recorded on 6 June 2016. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 169 | 12.6% |
| Florida | 132 | 9.9% |
| Texas | 121 | 9.0% |
| New York | 80 | 6.0% |
| Georgia | 54 | 4.0% |
| Virginia | 50 | 3.7% |
| Illinois | 46 | 3.4% |
| Michigan | 44 | 3.3% |
| Pennsylvania | 43 | 3.2% |
| New Jersey | 42 | 3.1% |
| Other states and territories | 558 | 41.7% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 638 complaints. This was followed by Internet, which accounted for 565 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 638 | 47.6% |
| Internet | 565 | 42.2% |
| TV | 106 | 7.9% |
| Radio | 29 | 2.2% |
| Emergency | 1 | 0.1% |
Phone complaints
638 complaints were recorded in this category, representing 47.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 270 | 42.3% |
| Robocalls | 154 | 24.1% |
| Billing | 78 | 12.2% |
| Number Portability (keeping your number if you change providers) | 37 | 5.8% |
| Junk Faxes | 24 | 3.8% |
| Privacy | 23 | 3.6% |
| Equipment | 22 | 3.4% |
| Availability (including rural call completion) | 19 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Interference (including signal jammers) | 5 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
565 complaints were recorded in this category, representing 42.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 410 | 72.6% |
| Billing | 51 | 9.0% |
| Availability | 47 | 8.3% |
| Speed | 23 | 4.1% |
| Privacy | 14 | 2.5% |
| Equipment | 13 | 2.3% |
| Interference | 7 | 1.2% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
106 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 47.2% |
| Availability | 15 | 14.2% |
| Equipment | 14 | 13.2% |
| Indecency | 10 | 9.4% |
| Interference | 8 | 7.5% |
| Loud Commercials | 5 | 4.7% |
| Open Internet/Net Neutrality | 2 | 1.9% |
| Privacy | 2 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.