FCC Consumer Complaints – 7 June 2016
Introduction
On Tuesday, 7 June 2016, the Federal Communications Commission recorded 2016 consumer complaints relating to telecommunications services, complaint volume increased from 1339 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Open Internet/Net Neutrality was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 2016
- States & territories reporting
- 50
- Most common issue
- Open Internet/Net Neutrality (690)
- Most reported state/territory
- California (276)
Where the complaints came from
Across 1141 cities in 50 states and territories, a total of 2016 complaints were recorded on 7 June 2016. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 276 | 13.7% |
| Florida | 175 | 8.7% |
| Texas | 129 | 6.4% |
| New York | 120 | 6.0% |
| Pennsylvania | 101 | 5.0% |
| Maryland | 82 | 4.1% |
| Illinois | 69 | 3.4% |
| Michigan | 69 | 3.4% |
| Washington | 68 | 3.4% |
| Georgia | 65 | 3.2% |
| Other states and territories | 861 | 42.7% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 923 complaints. This was followed by Internet, which accounted for 872 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 923 | 45.8% |
| Internet | 872 | 43.3% |
| TV | 189 | 9.4% |
| Radio | 30 | 1.5% |
| Accessibility | 2 | 0.1% |
Phone complaints
923 complaints were recorded in this category, representing 45.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 380 | 41.2% |
| Robocalls | 236 | 25.6% |
| Billing | 108 | 11.7% |
| Availability (including rural call completion) | 44 | 4.8% |
| Number Portability (keeping your number if you change providers) | 43 | 4.7% |
| Equipment | 34 | 3.7% |
| Junk Faxes | 28 | 3.0% |
| Privacy | 24 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.6% |
| Interference (including signal jammers) | 6 | 0.7% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
872 complaints were recorded in this category, representing 43.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 681 | 78.1% |
| Billing | 65 | 7.5% |
| Availability | 56 | 6.4% |
| Speed | 21 | 2.4% |
| Interference | 19 | 2.2% |
| Privacy | 18 | 2.1% |
| Equipment | 12 | 1.4% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
189 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 28.0% |
| Indecency | 44 | 23.3% |
| Interference | 38 | 20.1% |
| Availability | 24 | 12.7% |
| Equipment | 12 | 6.3% |
| Loud Commercials | 8 | 4.2% |
| Open Internet/Net Neutrality | 6 | 3.2% |
| Privacy | 4 | 2.1% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Interference.
Radio complaints
30 complaints were recorded in this category, representing 1.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 14 | 46.7% |
| Billing | 5 | 16.7% |
| Indecency | 5 | 16.7% |
| Commercials/Promotions | 2 | 6.7% |
| Equipment | 2 | 6.7% |
| Pirate Radio | 2 | 6.7% |
Interference and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.