FCC Consumer Complaints – 8 June 2016
Introduction
On 8 June 2016, 1296 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 2016 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1296
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (363)
- Most reported state/territory
- California (192)
Where the complaints came from
A total of 1296 complaints were recorded on 8 June 2016, with reports originating from 832 cities in 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 192 | 14.8% |
| Texas | 126 | 9.7% |
| Florida | 120 | 9.3% |
| New York | 70 | 5.4% |
| Pennsylvania | 65 | 5.0% |
| Washington | 54 | 4.2% |
| Illinois | 52 | 4.0% |
| Maryland | 49 | 3.8% |
| Michigan | 39 | 3.0% |
| Georgia | 37 | 2.9% |
| Other states and territories | 492 | 38.0% |
Location highlight
Complaints in California were reported across 117 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 794 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 794 | 61.3% |
| Internet | 353 | 27.2% |
| TV | 115 | 8.9% |
| Radio | 29 | 2.2% |
| Emergency | 3 | 0.2% |
| Accessibility | 2 | 0.2% |
Phone complaints
794 complaints were recorded in this category, representing 61.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 363 | 45.7% |
| Robocalls | 204 | 25.7% |
| Billing | 87 | 11.0% |
| Privacy | 36 | 4.5% |
| Junk Faxes | 28 | 3.5% |
| Equipment | 25 | 3.1% |
| Number Portability (keeping your number if you change providers) | 24 | 3.0% |
| Availability (including rural call completion) | 14 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 6 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
353 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 170 | 48.2% |
| Billing | 58 | 16.4% |
| Availability | 51 | 14.4% |
| Interference | 21 | 5.9% |
| Speed | 20 | 5.7% |
| Privacy | 19 | 5.4% |
| Equipment | 14 | 4.0% |
Open Internet/Net Neutrality and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
115 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 36.5% |
| Availability | 21 | 18.3% |
| Interference | 21 | 18.3% |
| Equipment | 12 | 10.4% |
| Indecency | 6 | 5.2% |
| Loud Commercials | 6 | 5.2% |
| Privacy | 4 | 3.5% |
| Open Internet/Net Neutrality | 3 | 2.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.