FCC Consumer Complaints – 10 June 2016
Introduction
A total of 1170 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 June 2016, this represented a decline from the 1290 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1170
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (300)
- Most reported state/territory
- California (164)
Where the complaints came from
Across 759 cities in 52 states and territories, a total of 1170 complaints were recorded on 10 June 2016. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 164 | 14.0% |
| Florida | 110 | 9.4% |
| Texas | 94 | 8.0% |
| New York | 75 | 6.4% |
| Maryland | 50 | 4.3% |
| Georgia | 49 | 4.2% |
| Illinois | 48 | 4.1% |
| Pennsylvania | 48 | 4.1% |
| Virginia | 47 | 4.0% |
| Ohio | 36 | 3.1% |
| Other states and territories | 449 | 38.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 107 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 680 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 680 | 58.1% |
| Internet | 359 | 30.7% |
| TV | 90 | 7.7% |
| Radio | 38 | 3.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
680 complaints were recorded in this category, representing 58.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 300 | 44.1% |
| Robocalls | 180 | 26.5% |
| Billing | 64 | 9.4% |
| Privacy | 39 | 5.7% |
| Equipment | 28 | 4.1% |
| Number Portability (keeping your number if you change providers) | 26 | 3.8% |
| Availability (including rural call completion) | 20 | 2.9% |
| Interference (including signal jammers) | 10 | 1.5% |
| Junk Faxes | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
359 complaints were recorded in this category, representing 30.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 202 | 56.3% |
| Billing | 50 | 13.9% |
| Availability | 39 | 10.9% |
| Speed | 24 | 6.7% |
| Privacy | 17 | 4.7% |
| Equipment | 15 | 4.2% |
| Interference | 12 | 3.3% |
The largest share of complaints in this category related to Open Internet/Net Neutrality and Billing, with fewer reports falling into other issue types.
TV complaints
90 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 42.2% |
| Availability | 19 | 21.1% |
| Equipment | 13 | 14.4% |
| Interference | 6 | 6.7% |
| Indecency | 5 | 5.6% |
| Loud Commercials | 5 | 5.6% |
| Privacy | 3 | 3.3% |
| Open Internet/Net Neutrality | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
38 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 32 | 84.2% |
| Indecency | 3 | 7.9% |
| Availability | 1 | 2.6% |
| Equipment | 1 | 2.6% |
| Pirate Radio | 1 | 2.6% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.