FCC Consumer Complaints – 11 June 2016
Introduction
A total of 575 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 June 2016, this was lower than the 1170 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 575
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (122)
- Most reported state/territory
- California (79)
Where the complaints came from
Across 423 cities in 49 states and territories, a total of 575 complaints were recorded on 11 June 2016. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 79 | 13.7% |
| Texas | 47 | 8.2% |
| Florida | 46 | 8.0% |
| Pennsylvania | 30 | 5.2% |
| Maryland | 27 | 4.7% |
| Illinois | 26 | 4.5% |
| Washington | 24 | 4.2% |
| New York | 23 | 4.0% |
| Georgia | 21 | 3.7% |
| Arizona | 19 | 3.3% |
| Other states and territories | 233 | 40.5% |
Location highlight
Complaints in California were reported across 56 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 305 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 305 | 53.0% |
| Internet | 180 | 31.3% |
| TV | 65 | 11.3% |
| Radio | 24 | 4.2% |
| Emergency | 1 | 0.2% |
Phone complaints
305 complaints were recorded in this category, representing 53.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 122 | 40.0% |
| Robocalls | 93 | 30.5% |
| Billing | 37 | 12.1% |
| Equipment | 15 | 4.9% |
| Privacy | 11 | 3.6% |
| Number Portability (keeping your number if you change providers) | 8 | 2.6% |
| Availability (including rural call completion) | 7 | 2.3% |
| Junk Faxes | 6 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Interference (including signal jammers) | 2 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
180 complaints were recorded in this category, representing 31.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 99 | 55.0% |
| Availability | 23 | 12.8% |
| Billing | 17 | 9.4% |
| Speed | 16 | 8.9% |
| Privacy | 11 | 6.1% |
| Equipment | 7 | 3.9% |
| Interference | 7 | 3.9% |
Open Internet/Net Neutrality and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
65 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 29.2% |
| Interference | 15 | 23.1% |
| Availability | 8 | 12.3% |
| Equipment | 7 | 10.8% |
| Indecency | 7 | 10.8% |
| Loud Commercials | 7 | 10.8% |
| Privacy | 2 | 3.1% |
Complaints in this category covered a range of issues, including Billing, Interference and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.