FCC Consumer Complaints – 12 June 2016
Introduction
On 12 June 2016, the Federal Communications Commission recorded 292 consumer complaints relating to telecommunications services, complaint volume fell from 575 complaints the previous day. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 292
- States & territories reporting
- 41
- Most common issue
- Billing (60)
- Most reported state/territory
- California (48)
Where the complaints came from
The 292 complaints recorded on 12 June 2016 originated from 245 cities across 41 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 16.4% |
| Florida | 28 | 9.6% |
| Texas | 21 | 7.2% |
| Maryland | 15 | 5.1% |
| Georgia | 14 | 4.8% |
| Washington | 14 | 4.8% |
| New York | 11 | 3.8% |
| Illinois | 9 | 3.1% |
| Ohio | 9 | 3.1% |
| Pennsylvania | 9 | 3.1% |
| Other states and territories | 114 | 39.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 118 complaints. This was followed by Internet, which accounted for 109 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 118 | 40.4% |
| Internet | 109 | 37.3% |
| TV | 49 | 16.8% |
| Radio | 13 | 4.5% |
| Emergency | 2 | 0.7% |
| Accessibility | 1 | 0.3% |
Phone complaints
118 complaints were recorded in this category, representing 40.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 34 | 28.8% |
| Billing | 26 | 22.0% |
| Equipment | 15 | 12.7% |
| Privacy | 13 | 11.0% |
| Robocalls | 11 | 9.3% |
| Availability (including rural call completion) | 7 | 5.9% |
| Number Portability (keeping your number if you change providers) | 5 | 4.2% |
| Junk Faxes | 3 | 2.5% |
| Open Internet/Net Neutrality | 2 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.8% |
| Interference (including signal jammers) | 1 | 0.8% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Billing and Equipment among the most common.
Internet complaints
109 complaints were recorded in this category, representing 37.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 39 | 35.8% |
| Availability | 20 | 18.3% |
| Billing | 20 | 18.3% |
| Speed | 13 | 11.9% |
| Privacy | 7 | 6.4% |
| Interference | 6 | 5.5% |
| Equipment | 4 | 3.7% |
A broad mix of issues was reported in this category, with Open Internet/Net Neutrality, Availability and Billing among the most common.
TV complaints
49 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 28.6% |
| Availability | 10 | 20.4% |
| Equipment | 7 | 14.3% |
| Indecency | 7 | 14.3% |
| Loud Commercials | 6 | 12.2% |
| Interference | 5 | 10.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.