FCC Consumer Complaints – 13 June 2016
Introduction
On 13 June 2016, 936 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 292 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 936
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (282)
- Most reported state/territory
- California (89)
Where the complaints came from
The 936 complaints recorded on 13 June 2016 originated from 650 cities across 49 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 9.5% |
| Texas | 82 | 8.8% |
| Florida | 76 | 8.1% |
| Maryland | 57 | 6.1% |
| New York | 52 | 5.6% |
| Pennsylvania | 47 | 5.0% |
| Georgia | 44 | 4.7% |
| Illinois | 36 | 3.8% |
| Ohio | 30 | 3.2% |
| Virginia | 27 | 2.9% |
| Other states and territories | 396 | 42.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 616 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 616 | 65.8% |
| Internet | 181 | 19.3% |
| TV | 107 | 11.4% |
| Radio | 25 | 2.7% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
616 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 282 | 45.8% |
| Robocalls | 149 | 24.2% |
| Billing | 85 | 13.8% |
| Availability (including rural call completion) | 23 | 3.7% |
| Equipment | 21 | 3.4% |
| Privacy | 18 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Junk Faxes | 9 | 1.5% |
| Number Portability (keeping your number if you change providers) | 9 | 1.5% |
| Interference (including signal jammers) | 5 | 0.8% |
| Open Internet/Net Neutrality | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
181 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 25.4% |
| Availability | 45 | 24.9% |
| Open Internet/Net Neutrality | 26 | 14.4% |
| Speed | 23 | 12.7% |
| Equipment | 16 | 8.8% |
| Privacy | 13 | 7.2% |
| Interference | 12 | 6.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
107 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 43.9% |
| Billing | 40 | 37.4% |
| Equipment | 7 | 6.5% |
| Indecency | 6 | 5.6% |
| Interference | 6 | 5.6% |
| Loud Commercials | 1 | 0.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.