FCC Consumer Complaints – 14 June 2016
Introduction
On Tuesday, 14 June 2016, 1254 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 936 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1254
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (372)
- Most reported state/territory
- California (164)
Where the complaints came from
Across 842 cities in 51 states and territories, a total of 1254 complaints were recorded on 14 June 2016. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 164 | 13.1% |
| Texas | 104 | 8.3% |
| New York | 99 | 7.9% |
| Florida | 76 | 6.1% |
| Maryland | 66 | 5.3% |
| Pennsylvania | 56 | 4.5% |
| Illinois | 46 | 3.7% |
| New Jersey | 44 | 3.5% |
| Georgia | 40 | 3.2% |
| Washington | 38 | 3.0% |
| Other states and territories | 517 | 41.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 114 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 812 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 812 | 64.8% |
| Internet | 265 | 21.1% |
| TV | 132 | 10.5% |
| Radio | 40 | 3.2% |
| Emergency | 3 | 0.2% |
| Accessibility | 2 | 0.2% |
Phone complaints
812 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 372 | 45.8% |
| Robocalls | 186 | 22.9% |
| Billing | 97 | 11.9% |
| Junk Faxes | 31 | 3.8% |
| Availability (including rural call completion) | 29 | 3.6% |
| Equipment | 27 | 3.3% |
| Privacy | 24 | 3.0% |
| Number Portability (keeping your number if you change providers) | 15 | 1.8% |
| Interference (including signal jammers) | 13 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Open Internet/Net Neutrality | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
265 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 87 | 32.8% |
| Speed | 57 | 21.5% |
| Billing | 55 | 20.8% |
| Availability | 33 | 12.5% |
| Privacy | 15 | 5.7% |
| Equipment | 11 | 4.2% |
| Interference | 7 | 2.6% |
Complaints in this category covered a range of issues, including Open Internet/Net Neutrality, Speed and Billing.
TV complaints
132 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 40.2% |
| Availability | 42 | 31.8% |
| Equipment | 16 | 12.1% |
| Indecency | 10 | 7.6% |
| Interference | 9 | 6.8% |
| Loud Commercials | 2 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
40 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 29 | 72.5% |
| Indecency | 4 | 10.0% |
| Billing | 3 | 7.5% |
| Availability | 2 | 5.0% |
| Equipment | 1 | 2.5% |
| Pirate Radio | 1 | 2.5% |
Interference and Indecency were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.