FCC Consumer Complaints – 15 June 2016
Introduction
On 15 June 2016, 1672 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1254 complaints recorded the day before. The complaints came from 51 states and territories, with California recording the largest share of reports at 265 complaints. Open Internet/Net Neutrality was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1672
- States & territories reporting
- 51
- Most common issue
- Open Internet/Net Neutrality (579)
- Most reported state/territory
- California (265)
Where the complaints came from
The 1672 complaints recorded on 15 June 2016 were submitted from 1013 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 265 | 15.8% |
| Texas | 131 | 7.8% |
| Florida | 123 | 7.4% |
| New York | 100 | 6.0% |
| Georgia | 60 | 3.6% |
| Illinois | 59 | 3.5% |
| Ohio | 59 | 3.5% |
| Maryland | 55 | 3.3% |
| North Carolina | 55 | 3.3% |
| Washington | 55 | 3.3% |
| Other states and territories | 710 | 42.5% |
Location highlight
Complaints in California were reported across 149 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Internet, which accounted for 768 reports. This was followed by Phone, which accounted for 768 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 768 | 45.9% |
| Phone | 768 | 45.9% |
| TV | 108 | 6.5% |
| Radio | 24 | 1.4% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Internet complaints
768 complaints were recorded in this category, representing 45.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 574 | 74.7% |
| Billing | 59 | 7.7% |
| Speed | 51 | 6.6% |
| Availability | 41 | 5.3% |
| Privacy | 17 | 2.2% |
| Interference | 14 | 1.8% |
| Equipment | 12 | 1.6% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
Phone complaints
768 complaints were recorded in this category, representing 45.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 377 | 49.1% |
| Robocalls | 184 | 24.0% |
| Billing | 64 | 8.3% |
| Junk Faxes | 31 | 4.0% |
| Equipment | 27 | 3.5% |
| Privacy | 25 | 3.3% |
| Availability (including rural call completion) | 24 | 3.1% |
| Number Portability (keeping your number if you change providers) | 13 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 8 | 1.0% |
| Open Internet/Net Neutrality | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
108 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 39.8% |
| Availability | 19 | 17.6% |
| Equipment | 17 | 15.7% |
| Indecency | 16 | 14.8% |
| Interference | 6 | 5.6% |
| Loud Commercials | 5 | 4.6% |
| Open Internet/Net Neutrality | 2 | 1.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.