FCC Consumer Complaints – 16 June 2016
Introduction
A total of 1257 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 16 June 2016, complaint volume fell from 1672 complaints the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1257
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (402)
- Most reported state/territory
- California (155)
Where the complaints came from
On 16 June 2016, the 1257 complaints recorded by the Federal Communications Commission were reported from 797 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 12.3% |
| Florida | 130 | 10.3% |
| Texas | 124 | 9.9% |
| Pennsylvania | 68 | 5.4% |
| New York | 66 | 5.3% |
| Georgia | 51 | 4.1% |
| Maryland | 48 | 3.8% |
| Illinois | 47 | 3.7% |
| Virginia | 38 | 3.0% |
| Arizona | 37 | 2.9% |
| Other states and territories | 491 | 39.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 866 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 866 | 68.9% |
| Internet | 239 | 19.0% |
| TV | 115 | 9.1% |
| Radio | 32 | 2.5% |
| Emergency | 4 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
866 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 402 | 46.4% |
| Robocalls | 227 | 26.2% |
| Billing | 91 | 10.5% |
| Equipment | 31 | 3.6% |
| Availability (including rural call completion) | 27 | 3.1% |
| Privacy | 27 | 3.1% |
| Number Portability (keeping your number if you change providers) | 22 | 2.5% |
| Junk Faxes | 16 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Interference (including signal jammers) | 8 | 0.9% |
| Open Internet/Net Neutrality | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
239 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 88 | 36.8% |
| Availability | 36 | 15.1% |
| Billing | 35 | 14.6% |
| Speed | 33 | 13.8% |
| Interference | 20 | 8.4% |
| Privacy | 14 | 5.9% |
| Equipment | 13 | 5.4% |
Complaints in this category covered a range of issues, including Open Internet/Net Neutrality, Availability and Billing.
TV complaints
115 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 47.0% |
| Availability | 29 | 25.2% |
| Interference | 11 | 9.6% |
| Equipment | 8 | 7.0% |
| Indecency | 6 | 5.2% |
| Loud Commercials | 5 | 4.3% |
| Open Internet/Net Neutrality | 2 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
32 complaints were recorded in this category, representing 2.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 19 | 59.4% |
| Pirate Radio | 6 | 18.8% |
| Indecency | 3 | 9.4% |
| Equipment | 2 | 6.3% |
| Availability | 1 | 3.1% |
| Commercials/Promotions | 1 | 3.1% |
Interference and Pirate Radio were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.