FCC Consumer Complaints – 17 June 2016
Introduction
A total of 1062 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 17 June 2016, this represented a decline from the 1257 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 354 complaints.
Key statistics
- Total complaints
- 1062
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (354)
- Most reported state/territory
- California (163)
Where the complaints came from
The 1062 complaints recorded on 17 June 2016 were submitted from 677 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 163 | 15.3% |
| Texas | 84 | 7.9% |
| Florida | 82 | 7.7% |
| New York | 73 | 6.9% |
| Maryland | 61 | 5.7% |
| Georgia | 49 | 4.6% |
| Ohio | 38 | 3.6% |
| Pennsylvania | 38 | 3.6% |
| Illinois | 31 | 2.9% |
| North Carolina | 31 | 2.9% |
| Other states and territories | 412 | 38.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 722 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 722 | 68.0% |
| Internet | 175 | 16.5% |
| TV | 112 | 10.5% |
| Radio | 47 | 4.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
722 complaints were recorded in this category, representing 68.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 354 | 49.0% |
| Robocalls | 175 | 24.2% |
| Billing | 67 | 9.3% |
| Equipment | 39 | 5.4% |
| Privacy | 27 | 3.7% |
| Availability (including rural call completion) | 18 | 2.5% |
| Number Portability (keeping your number if you change providers) | 17 | 2.4% |
| Junk Faxes | 12 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Interference (including signal jammers) | 4 | 0.6% |
| Open Internet/Net Neutrality | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
175 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 25.7% |
| Availability | 35 | 20.0% |
| Open Internet/Net Neutrality | 31 | 17.7% |
| Speed | 31 | 17.7% |
| Equipment | 14 | 8.0% |
| Privacy | 12 | 6.9% |
| Interference | 7 | 4.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Open Internet/Net Neutrality among the most common.
TV complaints
112 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 44.6% |
| Loud Commercials | 22 | 19.6% |
| Availability | 19 | 17.0% |
| Equipment | 10 | 8.9% |
| Interference | 6 | 5.4% |
| Indecency | 5 | 4.5% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Radio complaints
47 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 41 | 87.2% |
| Indecency | 3 | 6.4% |
| Pirate Radio | 2 | 4.3% |
| Billing | 1 | 2.1% |
Interference and Indecency were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.