FCC Consumer Complaints – 18 June 2016
Introduction
On Saturday, 18 June 2016, 462 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1062 complaints the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 462
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (115)
- Most reported state/territory
- California (70)
Where the complaints came from
Across 351 cities in 45 states and territories, a total of 462 complaints were recorded on 18 June 2016. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 15.2% |
| Florida | 51 | 11.0% |
| Texas | 37 | 8.0% |
| Maryland | 23 | 5.0% |
| New York | 22 | 4.8% |
| Connecticut | 19 | 4.1% |
| New Jersey | 18 | 3.9% |
| Georgia | 16 | 3.5% |
| Illinois | 16 | 3.5% |
| North Carolina | 16 | 3.5% |
| Other states and territories | 174 | 37.7% |
Location highlight
Complaints in California were reported across 57 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 269 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 269 | 58.2% |
| Internet | 112 | 24.2% |
| TV | 57 | 12.3% |
| Radio | 20 | 4.3% |
| Accessibility | 3 | 0.6% |
| Emergency | 1 | 0.2% |
Phone complaints
269 complaints were recorded in this category, representing 58.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 115 | 42.8% |
| Robocalls | 75 | 27.9% |
| Billing | 26 | 9.7% |
| Privacy | 17 | 6.3% |
| Equipment | 15 | 5.6% |
| Availability (including rural call completion) | 8 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.2% |
| Number Portability (keeping your number if you change providers) | 6 | 2.2% |
| Open Internet/Net Neutrality | 1 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
112 complaints were recorded in this category, representing 24.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 27.7% |
| Speed | 26 | 23.2% |
| Availability | 20 | 17.9% |
| Open Internet/Net Neutrality | 15 | 13.4% |
| Privacy | 8 | 7.1% |
| Equipment | 6 | 5.4% |
| Interference | 6 | 5.4% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
57 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 31.6% |
| Availability | 17 | 29.8% |
| Interference | 6 | 10.5% |
| Loud Commercials | 6 | 10.5% |
| Indecency | 5 | 8.8% |
| Privacy | 4 | 7.0% |
| Equipment | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.