FCC Consumer Complaints – 19 June 2016
Introduction
The Federal Communications Commission recorded 258 consumer complaints on 19 June 2016 relating to telecommunications services, this represented a decline from the 462 complaints recorded the day before. The complaints came from 39 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 258
- States & territories reporting
- 39
- Most common issue
- Billing (46)
- Most reported state/territory
- California (41)
Where the complaints came from
On 19 June 2016, the 258 complaints recorded by the Federal Communications Commission were reported from 199 cities across 39 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 15.9% |
| Maryland | 28 | 10.9% |
| Florida | 18 | 7.0% |
| Texas | 15 | 5.8% |
| Pennsylvania | 14 | 5.4% |
| New York | 13 | 5.0% |
| Georgia | 11 | 4.3% |
| North Carolina | 9 | 3.5% |
| Ohio | 8 | 3.1% |
| Washington | 8 | 3.1% |
| Other states and territories | 93 | 36.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 112 reports. This was followed by Internet, which accounted for 86 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 112 | 43.4% |
| Internet | 86 | 33.3% |
| TV | 36 | 14.0% |
| Radio | 23 | 8.9% |
| Emergency | 1 | 0.4% |
Phone complaints
112 complaints were recorded in this category, representing 43.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 41 | 36.6% |
| Billing | 25 | 22.3% |
| Robocalls | 13 | 11.6% |
| Equipment | 9 | 8.0% |
| Privacy | 7 | 6.3% |
| Availability (including rural call completion) | 5 | 4.5% |
| Junk Faxes | 4 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.7% |
| Number Portability (keeping your number if you change providers) | 3 | 2.7% |
| Interference (including signal jammers) | 2 | 1.8% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Billing and Robocalls among the most common.
Internet complaints
86 complaints were recorded in this category, representing 33.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 20.9% |
| Open Internet/Net Neutrality | 17 | 19.8% |
| Speed | 14 | 16.3% |
| Billing | 13 | 15.1% |
| Interference | 9 | 10.5% |
| Privacy | 8 | 9.3% |
| Equipment | 7 | 8.1% |
A broad mix of issues was reported in this category, with Availability, Open Internet/Net Neutrality and Speed among the most common.
TV complaints
36 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 27.8% |
| Billing | 8 | 22.2% |
| Equipment | 8 | 22.2% |
| Indecency | 5 | 13.9% |
| Privacy | 2 | 5.6% |
| Interference | 1 | 2.8% |
| Loud Commercials | 1 | 2.8% |
| Open Internet/Net Neutrality | 1 | 2.8% |
A broad mix of issues was reported in this category, with Availability, Billing and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.