FCC Consumer Complaints – 22 June 2016
Introduction
On 22 June 2016, 1260 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1193 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1260
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (413)
- Most reported state/territory
- California (137)
Where the complaints came from
The 1260 complaints recorded on 22 June 2016 originated from 806 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 10.9% |
| Texas | 119 | 9.4% |
| Florida | 105 | 8.3% |
| New York | 62 | 4.9% |
| Pennsylvania | 57 | 4.5% |
| Illinois | 52 | 4.1% |
| Maryland | 47 | 3.7% |
| Georgia | 46 | 3.7% |
| Virginia | 41 | 3.3% |
| Ohio | 40 | 3.2% |
| Other states and territories | 551 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 893 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 893 | 70.9% |
| Internet | 188 | 14.9% |
| TV | 132 | 10.5% |
| Radio | 44 | 3.5% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
893 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 413 | 46.2% |
| Robocalls | 195 | 21.8% |
| Billing | 121 | 13.5% |
| Equipment | 40 | 4.5% |
| Junk Faxes | 39 | 4.4% |
| Availability (including rural call completion) | 29 | 3.2% |
| Privacy | 19 | 2.1% |
| Number Portability (keeping your number if you change providers) | 18 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 5 | 0.6% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
188 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 26.6% |
| Billing | 48 | 25.5% |
| Speed | 34 | 18.1% |
| Equipment | 16 | 8.5% |
| Open Internet/Net Neutrality | 15 | 8.0% |
| Privacy | 14 | 7.4% |
| Interference | 11 | 5.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
132 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 46.2% |
| Availability | 27 | 20.5% |
| Equipment | 16 | 12.1% |
| Interference | 13 | 9.8% |
| Loud Commercials | 8 | 6.1% |
| Indecency | 5 | 3.8% |
| Privacy | 2 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
44 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 34 | 77.3% |
| Indecency | 4 | 9.1% |
| Pirate Radio | 3 | 6.8% |
| Equipment | 2 | 4.5% |
| Availability | 1 | 2.3% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.