FCC Consumer Complaints – 23 June 2016
Introduction
A total of 1153 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 23 June 2016, this was lower than the 1260 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1153
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (401)
- Most reported state/territory
- California (120)
Where the complaints came from
A total of 1153 complaints were recorded on 23 June 2016, with reports originating from 741 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 10.4% |
| Texas | 104 | 9.0% |
| Florida | 97 | 8.4% |
| Pennsylvania | 60 | 5.2% |
| North Carolina | 56 | 4.9% |
| New York | 51 | 4.4% |
| Georgia | 49 | 4.2% |
| Maryland | 49 | 4.2% |
| Colorado | 45 | 3.9% |
| Illinois | 43 | 3.7% |
| Other states and territories | 479 | 41.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 87 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 830 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 830 | 72.0% |
| Internet | 182 | 15.8% |
| TV | 109 | 9.5% |
| Radio | 23 | 2.0% |
| Emergency | 7 | 0.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
830 complaints were recorded in this category, representing 72.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 401 | 48.3% |
| Robocalls | 227 | 27.3% |
| Billing | 81 | 9.8% |
| Privacy | 24 | 2.9% |
| Equipment | 23 | 2.8% |
| Junk Faxes | 22 | 2.7% |
| Availability (including rural call completion) | 17 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Number Portability (keeping your number if you change providers) | 10 | 1.2% |
| Interference (including signal jammers) | 8 | 1.0% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
182 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 29.7% |
| Availability | 33 | 18.1% |
| Speed | 31 | 17.0% |
| Equipment | 17 | 9.3% |
| Open Internet/Net Neutrality | 17 | 9.3% |
| Privacy | 16 | 8.8% |
| Interference | 14 | 7.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
109 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 43.1% |
| Availability | 20 | 18.3% |
| Equipment | 14 | 12.8% |
| Loud Commercials | 11 | 10.1% |
| Indecency | 6 | 5.5% |
| Interference | 5 | 4.6% |
| Privacy | 5 | 4.6% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.