FCC Consumer Complaints – 24 June 2016
Introduction
A total of 1013 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 24 June 2016, complaint volume fell from 1153 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1013
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (367)
- Most reported state/territory
- California (123)
Where the complaints came from
A total of 1013 complaints were recorded on 24 June 2016, with reports originating from 696 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 12.1% |
| Florida | 69 | 6.8% |
| New York | 65 | 6.4% |
| Texas | 64 | 6.3% |
| Ohio | 43 | 4.2% |
| Georgia | 42 | 4.1% |
| Maryland | 39 | 3.8% |
| Pennsylvania | 39 | 3.8% |
| Illinois | 38 | 3.8% |
| North Carolina | 37 | 3.7% |
| Other states and territories | 453 | 44.7% |
Location highlight
Complaints in California were reported across 80 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 766 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 766 | 75.6% |
| Internet | 129 | 12.7% |
| TV | 89 | 8.8% |
| Radio | 24 | 2.4% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
766 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 367 | 47.9% |
| Robocalls | 195 | 25.5% |
| Billing | 79 | 10.3% |
| Availability (including rural call completion) | 33 | 4.3% |
| Equipment | 30 | 3.9% |
| Privacy | 22 | 2.9% |
| Number Portability (keeping your number if you change providers) | 17 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 7 | 0.9% |
| Junk Faxes | 4 | 0.5% |
| Open Internet/Net Neutrality | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
129 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 36.4% |
| Speed | 22 | 17.1% |
| Availability | 21 | 16.3% |
| Privacy | 18 | 14.0% |
| Open Internet/Net Neutrality | 8 | 6.2% |
| Interference | 7 | 5.4% |
| Equipment | 6 | 4.7% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
89 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 50.6% |
| Availability | 18 | 20.2% |
| Equipment | 7 | 7.9% |
| Interference | 7 | 7.9% |
| Loud Commercials | 6 | 6.7% |
| Indecency | 4 | 4.5% |
| Privacy | 2 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.