FCC Consumer Complaints – 26 June 2016
Introduction
On Sunday, 26 June 2016, 308 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 524 complaints the day before. The complaints came from 39 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 308
- States & territories reporting
- 39
- Most common issue
- Telemarketing (including do not call and spoofing) (61)
- Most reported state/territory
- California (40)
Where the complaints came from
On 26 June 2016, the 308 complaints recorded by the Federal Communications Commission were reported from 232 cities across 39 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 13.0% |
| Texas | 30 | 9.7% |
| Florida | 27 | 8.8% |
| Maryland | 18 | 5.8% |
| Georgia | 14 | 4.5% |
| Kentucky | 14 | 4.5% |
| Pennsylvania | 12 | 3.9% |
| New York | 11 | 3.6% |
| Ohio | 10 | 3.2% |
| Colorado | 9 | 2.9% |
| Other states and territories | 123 | 39.9% |
Location highlight
Complaints in California were reported across 28 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 144 complaints. This was followed by Internet, which accounted for 88 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 144 | 46.8% |
| Internet | 88 | 28.6% |
| TV | 63 | 20.5% |
| Radio | 12 | 3.9% |
| Accessibility | 1 | 0.3% |
Phone complaints
144 complaints were recorded in this category, representing 46.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 61 | 42.4% |
| Billing | 24 | 16.7% |
| Robocalls | 18 | 12.5% |
| Privacy | 11 | 7.6% |
| Equipment | 9 | 6.3% |
| Availability (including rural call completion) | 6 | 4.2% |
| Interference (including signal jammers) | 4 | 2.8% |
| Junk Faxes | 4 | 2.8% |
| Number Portability (keeping your number if you change providers) | 4 | 2.8% |
| Open Internet/Net Neutrality | 2 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
Telemarketing (including do not call and spoofing) was the most commonly reported issue in this category, while other issues occurred less frequently.
Internet complaints
88 complaints were recorded in this category, representing 28.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 18 | 20.5% |
| Billing | 16 | 18.2% |
| Interference | 14 | 15.9% |
| Availability | 13 | 14.8% |
| Privacy | 12 | 13.6% |
| Open Internet/Net Neutrality | 9 | 10.2% |
| Equipment | 6 | 6.8% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Interference.
TV complaints
63 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 28.6% |
| Indecency | 12 | 19.0% |
| Availability | 10 | 15.9% |
| Equipment | 10 | 15.9% |
| Loud Commercials | 9 | 14.3% |
| Interference | 4 | 6.3% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.