FCC Consumer Complaints – 27 June 2016
Introduction
On Monday, 27 June 2016, the Federal Communications Commission recorded 1007 consumer complaints relating to telecommunications services, this was higher than the 308 complaints recorded the day before. Complaints were reported across 46 states and territories, with no single location clearly ahead of the others. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1007
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (302)
Where the complaints came from
Reports recorded on 27 June 2016 show 1007 complaints originating from 698 cities across 46 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 9.4% |
| Florida | 95 | 9.4% |
| Texas | 93 | 9.2% |
| Maryland | 56 | 5.6% |
| New York | 47 | 4.7% |
| Pennsylvania | 41 | 4.1% |
| Ohio | 39 | 3.9% |
| Illinois | 37 | 3.7% |
| Georgia | 36 | 3.6% |
| North Carolina | 30 | 3.0% |
| Other states and territories | 436 | 43.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 681 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 681 | 67.6% |
| Internet | 175 | 17.4% |
| TV | 108 | 10.7% |
| Radio | 40 | 4.0% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
681 complaints were recorded in this category, representing 67.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 302 | 44.3% |
| Robocalls | 161 | 23.6% |
| Billing | 87 | 12.8% |
| Availability (including rural call completion) | 29 | 4.3% |
| Equipment | 29 | 4.3% |
| Junk Faxes | 20 | 2.9% |
| Privacy | 20 | 2.9% |
| Number Portability (keeping your number if you change providers) | 13 | 1.9% |
| Interference (including signal jammers) | 12 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Open Internet/Net Neutrality | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
175 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 30.3% |
| Availability | 33 | 18.9% |
| Speed | 30 | 17.1% |
| Privacy | 25 | 14.3% |
| Open Internet/Net Neutrality | 13 | 7.4% |
| Interference | 11 | 6.3% |
| Equipment | 10 | 5.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
108 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 51.9% |
| Availability | 14 | 13.0% |
| Equipment | 14 | 13.0% |
| Indecency | 12 | 11.1% |
| Loud Commercials | 7 | 6.5% |
| Interference | 3 | 2.8% |
| Open Internet/Net Neutrality | 1 | 0.9% |
| Privacy | 1 | 0.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
40 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 37 | 92.5% |
| Equipment | 2 | 5.0% |
| Indecency | 1 | 2.5% |
The largest share of complaints in this category related to Interference and Equipment, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.