FCC Consumer Complaints – 28 June 2016
Introduction
A total of 1210 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 June 2016, complaint volume increased from 1007 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1210
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (364)
- Most reported state/territory
- California (165)
Where the complaints came from
The 1210 complaints recorded on 28 June 2016 originated from 805 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 165 | 13.6% |
| Texas | 117 | 9.7% |
| Florida | 104 | 8.6% |
| New York | 68 | 5.6% |
| Pennsylvania | 63 | 5.2% |
| Maryland | 51 | 4.2% |
| Georgia | 50 | 4.1% |
| Ohio | 42 | 3.5% |
| Illinois | 39 | 3.2% |
| Michigan | 36 | 3.0% |
| Other states and territories | 472 | 39.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 836 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 836 | 69.1% |
| Internet | 193 | 16.0% |
| TV | 139 | 11.5% |
| Radio | 38 | 3.1% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
836 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 364 | 43.5% |
| Robocalls | 195 | 23.3% |
| Billing | 110 | 13.2% |
| Equipment | 39 | 4.7% |
| Availability (including rural call completion) | 33 | 3.9% |
| Privacy | 33 | 3.9% |
| Junk Faxes | 24 | 2.9% |
| Number Portability (keeping your number if you change providers) | 17 | 2.0% |
| Interference (including signal jammers) | 12 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Open Internet/Net Neutrality | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
193 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 30.6% |
| Availability | 53 | 27.5% |
| Speed | 29 | 15.0% |
| Interference | 14 | 7.3% |
| Privacy | 14 | 7.3% |
| Open Internet/Net Neutrality | 13 | 6.7% |
| Equipment | 11 | 5.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
139 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 50.4% |
| Availability | 23 | 16.5% |
| Equipment | 15 | 10.8% |
| Indecency | 11 | 7.9% |
| Interference | 11 | 7.9% |
| Loud Commercials | 5 | 3.6% |
| Open Internet/Net Neutrality | 2 | 1.4% |
| Privacy | 2 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
38 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 30 | 78.9% |
| Indecency | 5 | 13.2% |
| Pirate Radio | 2 | 5.3% |
| Commercials/Promotions | 1 | 2.6% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.