FCC Consumer Complaints – 29 June 2016
Introduction
The Federal Communications Commission recorded 1180 consumer complaints on 29 June 2016 relating to telecommunications services, complaint volume fell from 1210 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1180
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (412)
- Most reported state/territory
- California (170)
Where the complaints came from
Across 790 cities in 48 states and territories, a total of 1180 complaints were recorded on 29 June 2016. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 170 | 14.4% |
| Florida | 91 | 7.7% |
| Texas | 89 | 7.5% |
| New York | 68 | 5.8% |
| Pennsylvania | 68 | 5.8% |
| Maryland | 47 | 4.0% |
| Georgia | 44 | 3.7% |
| Ohio | 41 | 3.5% |
| New Jersey | 39 | 3.3% |
| Virginia | 37 | 3.1% |
| Other states and territories | 485 | 41.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 858 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 858 | 72.7% |
| Internet | 178 | 15.1% |
| TV | 106 | 9.0% |
| Radio | 31 | 2.6% |
| Emergency | 4 | 0.3% |
| Accessibility | 3 | 0.3% |
Phone complaints
858 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 412 | 48.0% |
| Robocalls | 211 | 24.6% |
| Billing | 76 | 8.9% |
| Availability (including rural call completion) | 37 | 4.3% |
| Equipment | 35 | 4.1% |
| Privacy | 32 | 3.7% |
| Junk Faxes | 28 | 3.3% |
| Number Portability (keeping your number if you change providers) | 14 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 4 | 0.5% |
| Open Internet/Net Neutrality | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
178 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 31.5% |
| Availability | 47 | 26.4% |
| Speed | 30 | 16.9% |
| Interference | 14 | 7.9% |
| Equipment | 12 | 6.7% |
| Privacy | 12 | 6.7% |
| Open Internet/Net Neutrality | 7 | 3.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
106 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 47.2% |
| Equipment | 18 | 17.0% |
| Availability | 17 | 16.0% |
| Indecency | 7 | 6.6% |
| Interference | 6 | 5.7% |
| Loud Commercials | 6 | 5.7% |
| Privacy | 2 | 1.9% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
31 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 21 | 67.7% |
| Indecency | 4 | 12.9% |
| Billing | 2 | 6.5% |
| Pirate Radio | 2 | 6.5% |
| Availability | 1 | 3.2% |
| Commercials/Promotions | 1 | 3.2% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.