FCC Consumer Complaints – 30 June 2016
Introduction
A total of 1066 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 30 June 2016, this represented a decline from the 1180 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1066
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (347)
- Most reported state/territory
- California (143)
Where the complaints came from
The 1066 complaints recorded on 30 June 2016 were submitted from 716 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 13.4% |
| Florida | 88 | 8.3% |
| Texas | 76 | 7.1% |
| New York | 67 | 6.3% |
| Maryland | 57 | 5.3% |
| Ohio | 54 | 5.1% |
| Pennsylvania | 45 | 4.2% |
| Georgia | 43 | 4.0% |
| Illinois | 33 | 3.1% |
| Virginia | 30 | 2.8% |
| Other states and territories | 427 | 40.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 738 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 738 | 69.2% |
| Internet | 175 | 16.4% |
| TV | 105 | 9.8% |
| Radio | 41 | 3.8% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
738 complaints were recorded in this category, representing 69.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 347 | 47.0% |
| Robocalls | 194 | 26.3% |
| Billing | 77 | 10.4% |
| Equipment | 33 | 4.5% |
| Privacy | 27 | 3.7% |
| Number Portability (keeping your number if you change providers) | 16 | 2.2% |
| Junk Faxes | 15 | 2.0% |
| Availability (including rural call completion) | 13 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.4% |
| Interference (including signal jammers) | 5 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
175 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 28.0% |
| Billing | 47 | 26.9% |
| Speed | 27 | 15.4% |
| Equipment | 15 | 8.6% |
| Interference | 15 | 8.6% |
| Privacy | 14 | 8.0% |
| Open Internet/Net Neutrality | 8 | 4.6% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
105 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 52.4% |
| Availability | 17 | 16.2% |
| Equipment | 11 | 10.5% |
| Indecency | 8 | 7.6% |
| Loud Commercials | 6 | 5.7% |
| Interference | 5 | 4.8% |
| Privacy | 3 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
41 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 35 | 85.4% |
| Billing | 2 | 4.9% |
| Equipment | 2 | 4.9% |
| Commercials/Promotions | 1 | 2.4% |
| Pirate Radio | 1 | 2.4% |
Interference and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.