FCC Consumer Complaints – 1 June 2017
Introduction
On 1 June 2017, 1221 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1256 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 800 complaints recorded.
Key statistics
- Total complaints
- 1221
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (800)
- Most reported state/territory
- California (125)
Where the complaints came from
Across 788 cities in 51 states and territories, a total of 1221 complaints were recorded on 1 June 2017. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 10.2% |
| Texas | 115 | 9.4% |
| Florida | 83 | 6.8% |
| Illinois | 57 | 4.7% |
| New York | 57 | 4.7% |
| Georgia | 50 | 4.1% |
| Pennsylvania | 46 | 3.8% |
| Maryland | 39 | 3.2% |
| North Carolina | 39 | 3.2% |
| Washington | 38 | 3.1% |
| Other states and territories | 568 | 46.5% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 1007 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1007 | 82.5% |
| TV | 107 | 8.8% |
| Internet | 92 | 7.5% |
| Radio | 11 | 0.9% |
| Emergency | 4 | 0.3% |
Phone complaints
1007 complaints were recorded in this category, representing 82.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 800 | 79.4% |
| Billing | 82 | 8.1% |
| Availability (including rural call completion) | 30 | 3.0% |
| Equipment | 30 | 3.0% |
| Privacy | 23 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.3% |
| Number Portability (keeping your number if you change providers) | 13 | 1.3% |
| Junk Faxes | 10 | 1.0% |
| Interference (including signal jammers) | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
107 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 44.9% |
| Availability | 19 | 17.8% |
| Indecency | 16 | 15.0% |
| Loud Commercials | 10 | 9.3% |
| Equipment | 7 | 6.5% |
| Interference | 7 | 6.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
92 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 34.8% |
| Availability | 19 | 20.7% |
| Open Internet/Net Neutrality | 10 | 10.9% |
| Equipment | 9 | 9.8% |
| Speed | 9 | 9.8% |
| Interference | 8 | 8.7% |
| Privacy | 5 | 5.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Open Internet/Net Neutrality among the most common.
Unwanted calls
A total of 800 complaints relating to unwanted calls were recorded on this date, representing 65.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (401) 466-6082 | 5 | 0.6% |
| (619) 369-4420 | 3 | 0.4% |
| (800) 945-2000 | 3 | 0.4% |
| (816) 281-3733 | 3 | 0.4% |
| (908) 372-0947 | 3 | 0.4% |
| (217) 403-9021 | 2 | 0.3% |
| (225) 217-3723 | 2 | 0.3% |
| (310) 494-2474 | 2 | 0.3% |
| (323) 503-1913 | 2 | 0.3% |
| (401) 283-0726 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (401) 466-6082 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.