FCC Consumer Complaints – 2 June 2017
Introduction
On Friday, 2 June 2017, the Federal Communications Commission recorded 1091 consumer complaints relating to telecommunications services, this was lower than the 1221 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 683 complaints.
Key statistics
- Total complaints
- 1091
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (683)
- Most reported state/territory
- California (128)
Where the complaints came from
The 1091 complaints recorded on 2 June 2017 were submitted from 740 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.7% |
| Texas | 93 | 8.5% |
| Florida | 77 | 7.1% |
| New York | 53 | 4.9% |
| Pennsylvania | 47 | 4.3% |
| Virginia | 42 | 3.8% |
| New Jersey | 40 | 3.7% |
| Georgia | 34 | 3.1% |
| Illinois | 34 | 3.1% |
| Ohio | 30 | 2.7% |
| Other states and territories | 512 | 46.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 870 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 870 | 79.7% |
| TV | 114 | 10.4% |
| Internet | 91 | 8.3% |
| Radio | 11 | 1.0% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
870 complaints were recorded in this category, representing 79.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 683 | 78.5% |
| Billing | 80 | 9.2% |
| Availability (including rural call completion) | 25 | 2.9% |
| Equipment | 23 | 2.6% |
| Number Portability (keeping your number if you change providers) | 19 | 2.2% |
| Privacy | 17 | 2.0% |
| Junk Faxes | 8 | 0.9% |
| Interference (including signal jammers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
114 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 51.8% |
| Availability | 19 | 16.7% |
| Indecency | 17 | 14.9% |
| Equipment | 11 | 9.6% |
| Loud Commercials | 4 | 3.5% |
| Interference | 3 | 2.6% |
| Privacy | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
91 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 29.7% |
| Availability | 23 | 25.3% |
| Speed | 18 | 19.8% |
| Interference | 10 | 11.0% |
| Equipment | 6 | 6.6% |
| Open Internet/Net Neutrality | 4 | 4.4% |
| Privacy | 3 | 3.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.