FCC Consumer Complaints – 3 June 2017
Introduction
On Saturday, 3 June 2017, the Federal Communications Commission recorded 432 consumer complaints relating to telecommunications services, this represented a decline from the 1091 complaints recorded the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 270 complaints.
Key statistics
- Total complaints
- 432
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (270)
- Most reported state/territory
- California (44)
Where the complaints came from
On 3 June 2017, the 432 complaints recorded by the Federal Communications Commission were reported from 325 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 10.2% |
| Texas | 39 | 9.0% |
| New York | 33 | 7.6% |
| Florida | 30 | 6.9% |
| Pennsylvania | 23 | 5.3% |
| Georgia | 22 | 5.1% |
| Illinois | 21 | 4.9% |
| Maryland | 15 | 3.5% |
| Ohio | 14 | 3.2% |
| Arizona | 11 | 2.5% |
| Other states and territories | 180 | 41.7% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 341 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 341 | 78.9% |
| TV | 50 | 11.6% |
| Internet | 31 | 7.2% |
| Radio | 10 | 2.3% |
Phone complaints
341 complaints were recorded in this category, representing 78.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 270 | 79.2% |
| Billing | 25 | 7.3% |
| Availability (including rural call completion) | 14 | 4.1% |
| Equipment | 13 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.1% |
| Number Portability (keeping your number if you change providers) | 5 | 1.5% |
| Privacy | 3 | 0.9% |
| Interference (including signal jammers) | 2 | 0.6% |
| Rural Call Completion | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
50 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 50.0% |
| Availability | 6 | 12.0% |
| Indecency | 5 | 10.0% |
| Loud Commercials | 5 | 10.0% |
| Interference | 4 | 8.0% |
| Equipment | 3 | 6.0% |
| Privacy | 2 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
31 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 32.3% |
| Speed | 6 | 19.4% |
| Equipment | 5 | 16.1% |
| Availability | 3 | 9.7% |
| Open Internet/Net Neutrality | 3 | 9.7% |
| Interference | 2 | 6.5% |
| Privacy | 2 | 6.5% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Equipment.
Unwanted calls
270 complaints relating to unwanted calls were recorded on this date, accounting for 62.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (216) 421-8619 | 5 | 1.9% |
| (213) 799-1699 | 3 | 1.1% |
| (302) 212-1325 | 2 | 0.7% |
| (479) 777-8585 | 2 | 0.7% |
| (563) 235-2565 | 2 | 0.7% |
| (603) 276-4245 | 2 | 0.7% |
| (201) 248-4563 | 1 | 0.4% |
| (201) 350-3264 | 1 | 0.4% |
| (201) 762-5380 | 1 | 0.4% |
| (202) 380-9624 | 1 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (216) 421-8619 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.