FCC Consumer Complaints – 4 June 2017
Introduction
On 4 June 2017, the Federal Communications Commission recorded 311 consumer complaints relating to telecommunications services, complaint volume fell from 432 complaints the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 311
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- California (39)
Where the complaints came from
Across 254 cities in 41 states and territories, a total of 311 complaints were recorded on 4 June 2017. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 12.5% |
| Florida | 33 | 10.6% |
| Texas | 26 | 8.4% |
| New Jersey | 22 | 7.1% |
| Georgia | 19 | 6.1% |
| New York | 15 | 4.8% |
| Illinois | 13 | 4.2% |
| Maryland | 12 | 3.9% |
| Pennsylvania | 10 | 3.2% |
| Wisconsin | 10 | 3.2% |
| Other states and territories | 112 | 36.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 34 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 194 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 194 | 62.4% |
| TV | 59 | 19.0% |
| Internet | 49 | 15.8% |
| Radio | 7 | 2.3% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
194 complaints were recorded in this category, representing 62.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 59.3% |
| Billing | 32 | 16.5% |
| Availability (including rural call completion) | 13 | 6.7% |
| Equipment | 10 | 5.2% |
| Privacy | 9 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 4.1% |
| Number Portability (keeping your number if you change providers) | 5 | 2.6% |
| Junk Faxes | 2 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
59 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 33.9% |
| Indecency | 17 | 28.8% |
| Availability | 8 | 13.6% |
| Loud Commercials | 5 | 8.5% |
| Equipment | 4 | 6.8% |
| Interference | 4 | 6.8% |
| Privacy | 1 | 1.7% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
49 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 26.5% |
| Speed | 12 | 24.5% |
| Availability | 8 | 16.3% |
| Equipment | 7 | 14.3% |
| Open Internet/Net Neutrality | 4 | 8.2% |
| Interference | 3 | 6.1% |
| Privacy | 2 | 4.1% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
Unwanted calls
A total of 115 complaints relating to unwanted calls were recorded on this date, representing 37% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (216) 421-8619 | 5 | 4.3% |
| (301) 579-3853 | 3 | 2.6% |
| (316) 239-6099 | 2 | 1.7% |
| (201) 350-3263 | 1 | 0.9% |
| (202) 925-3165 | 1 | 0.9% |
| (203) 201-5681 | 1 | 0.9% |
| (210) 239-1194 | 1 | 0.9% |
| (217) 666-4338 | 1 | 0.9% |
| (219) 421-8619 | 1 | 0.9% |
| (224) 788-4126 | 1 | 0.9% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (216) 421-8619 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.