FCC Consumer Complaints – 5 June 2017
Introduction
A total of 1043 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 5 June 2017, complaint volume increased from 311 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 594 complaints.
Key statistics
- Total complaints
- 1043
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (594)
- Most reported state/territory
- California (125)
Where the complaints came from
The 1043 complaints recorded on 5 June 2017 originated from 718 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 12.0% |
| Florida | 82 | 7.9% |
| Texas | 82 | 7.9% |
| New York | 60 | 5.8% |
| Illinois | 40 | 3.8% |
| Pennsylvania | 40 | 3.8% |
| Ohio | 39 | 3.7% |
| Virginia | 39 | 3.7% |
| Georgia | 36 | 3.5% |
| Michigan | 28 | 2.7% |
| Other states and territories | 468 | 44.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 798 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 798 | 76.5% |
| TV | 130 | 12.5% |
| Internet | 91 | 8.7% |
| Radio | 22 | 2.1% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
798 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 594 | 74.4% |
| Billing | 90 | 11.3% |
| Availability (including rural call completion) | 37 | 4.6% |
| Equipment | 24 | 3.0% |
| Privacy | 13 | 1.6% |
| Number Portability (keeping your number if you change providers) | 12 | 1.5% |
| Junk Faxes | 10 | 1.3% |
| Interference (including signal jammers) | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Open Internet/Net Neutrality | 3 | 0.4% |
| Rural Call Completion | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
130 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 36.9% |
| Indecency | 32 | 24.6% |
| Availability | 16 | 12.3% |
| Equipment | 15 | 11.5% |
| Loud Commercials | 11 | 8.5% |
| Privacy | 4 | 3.1% |
| Interference | 2 | 1.5% |
| Open Internet/Net Neutrality | 2 | 1.5% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
91 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 35.2% |
| Availability | 20 | 22.0% |
| Speed | 18 | 19.8% |
| Open Internet/Net Neutrality | 9 | 9.9% |
| Equipment | 7 | 7.7% |
| Interference | 5 | 5.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.