FCC Consumer Complaints – 6 June 2017
Introduction
On Tuesday, 6 June 2017, the Federal Communications Commission recorded 1078 consumer complaints relating to telecommunications services, this represented an increase from the 1043 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 595 complaints.
Key statistics
- Total complaints
- 1078
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (595)
- Most reported state/territory
- California (121)
Where the complaints came from
The 1078 complaints recorded on 6 June 2017 were submitted from 715 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 11.2% |
| Florida | 94 | 8.7% |
| Texas | 79 | 7.3% |
| New York | 71 | 6.6% |
| Ohio | 49 | 4.5% |
| New Jersey | 41 | 3.8% |
| Pennsylvania | 41 | 3.8% |
| Georgia | 40 | 3.7% |
| Illinois | 38 | 3.5% |
| Virginia | 35 | 3.2% |
| Other states and territories | 459 | 42.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 827 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 827 | 76.7% |
| TV | 117 | 10.9% |
| Internet | 106 | 9.8% |
| Radio | 21 | 1.9% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
827 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 595 | 71.9% |
| Billing | 100 | 12.1% |
| Equipment | 36 | 4.4% |
| Availability (including rural call completion) | 30 | 3.6% |
| Number Portability (keeping your number if you change providers) | 20 | 2.4% |
| Junk Faxes | 19 | 2.3% |
| Privacy | 10 | 1.2% |
| Interference (including signal jammers) | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
117 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 53.8% |
| Availability | 16 | 13.7% |
| Indecency | 15 | 12.8% |
| Loud Commercials | 10 | 8.5% |
| Equipment | 8 | 6.8% |
| Interference | 4 | 3.4% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
106 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 37.7% |
| Availability | 23 | 21.7% |
| Speed | 18 | 17.0% |
| Equipment | 7 | 6.6% |
| Privacy | 7 | 6.6% |
| Open Internet/Net Neutrality | 6 | 5.7% |
| Interference | 5 | 4.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
Unwanted calls
There were 595 complaints relating to unwanted calls on this date, representing 55.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (212) 888-9712 | 7 | 1.2% |
| (703) 496-4986 | 3 | 0.5% |
| (213) 289-0358 | 2 | 0.3% |
| (401) 466-6082 | 2 | 0.3% |
| (407) 901-8921 | 2 | 0.3% |
| (415) 486-4800 | 2 | 0.3% |
| (419) 589-8765 | 2 | 0.3% |
| (512) 357-3023 | 2 | 0.3% |
| (574) 598-9890 | 2 | 0.3% |
| (609) 353-5894 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (212) 888-9712 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.