FCC Consumer Complaints – 7 June 2017
Introduction
A total of 1126 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 7 June 2017, complaint volume increased from 1078 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 739 complaints.
Key statistics
- Total complaints
- 1126
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (739)
- Most reported state/territory
- California (142)
Where the complaints came from
On 7 June 2017, the 1126 complaints recorded by the Federal Communications Commission were reported from 732 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 12.6% |
| Florida | 103 | 9.1% |
| Texas | 84 | 7.5% |
| New York | 62 | 5.5% |
| Pennsylvania | 51 | 4.5% |
| Georgia | 41 | 3.6% |
| Colorado | 37 | 3.3% |
| Ohio | 37 | 3.3% |
| Virginia | 33 | 2.9% |
| Maryland | 32 | 2.8% |
| Other states and territories | 504 | 44.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 918 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 918 | 81.5% |
| TV | 100 | 8.9% |
| Internet | 89 | 7.9% |
| Radio | 14 | 1.2% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
918 complaints were recorded in this category, representing 81.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 739 | 80.5% |
| Billing | 69 | 7.5% |
| Equipment | 30 | 3.3% |
| Availability (including rural call completion) | 25 | 2.7% |
| Number Portability (keeping your number if you change providers) | 16 | 1.7% |
| Junk Faxes | 12 | 1.3% |
| Interference (including signal jammers) | 9 | 1.0% |
| Privacy | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
100 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 57.0% |
| Availability | 18 | 18.0% |
| Indecency | 9 | 9.0% |
| Loud Commercials | 7 | 7.0% |
| Equipment | 6 | 6.0% |
| Privacy | 2 | 2.0% |
| Interference | 1 | 1.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
89 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 36.0% |
| Speed | 19 | 21.3% |
| Availability | 14 | 15.7% |
| Open Internet/Net Neutrality | 7 | 7.9% |
| Privacy | 7 | 7.9% |
| Equipment | 6 | 6.7% |
| Interference | 4 | 4.5% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.