FCC Consumer Complaints – 8 June 2017
Introduction
A total of 1054 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 June 2017, this was lower than the 1126 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 633 complaints recorded.
Key statistics
- Total complaints
- 1054
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (633)
- Most reported state/territory
- California (133)
Where the complaints came from
Reports recorded on 8 June 2017 show 1054 complaints originating from 706 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 12.6% |
| Florida | 106 | 10.1% |
| Texas | 58 | 5.5% |
| New York | 56 | 5.3% |
| Illinois | 48 | 4.6% |
| Georgia | 43 | 4.1% |
| Ohio | 35 | 3.3% |
| Virginia | 34 | 3.2% |
| Michigan | 32 | 3.0% |
| Colorado | 31 | 2.9% |
| Other states and territories | 475 | 45.1% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 837 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 837 | 79.4% |
| TV | 103 | 9.8% |
| Internet | 93 | 8.8% |
| Radio | 18 | 1.7% |
| Accessibility | 3 | 0.3% |
Phone complaints
837 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 633 | 75.6% |
| Billing | 79 | 9.4% |
| Availability (including rural call completion) | 29 | 3.5% |
| Junk Faxes | 29 | 3.5% |
| Equipment | 19 | 2.3% |
| Number Portability (keeping your number if you change providers) | 15 | 1.8% |
| Privacy | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Interference (including signal jammers) | 6 | 0.7% |
| Rural Call Completion | 3 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Junk Faxes.
TV complaints
103 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 55.3% |
| Availability | 13 | 12.6% |
| Indecency | 12 | 11.7% |
| Loud Commercials | 9 | 8.7% |
| Equipment | 7 | 6.8% |
| Interference | 4 | 3.9% |
| Privacy | 1 | 1.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
93 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 25.8% |
| Availability | 19 | 20.4% |
| Speed | 19 | 20.4% |
| Interference | 11 | 11.8% |
| Equipment | 9 | 9.7% |
| Open Internet/Net Neutrality | 6 | 6.5% |
| Privacy | 5 | 5.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.