FCC Consumer Complaints – 9 June 2017
Introduction
A total of 895 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 June 2017, complaint volume fell from 1054 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 555 complaints.
Key statistics
- Total complaints
- 895
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (555)
- Most reported state/territory
- California (125)
Where the complaints came from
A total of 895 complaints were recorded on 9 June 2017, with reports originating from 642 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 14.0% |
| Texas | 70 | 7.8% |
| Florida | 59 | 6.6% |
| New York | 48 | 5.4% |
| Illinois | 41 | 4.6% |
| Ohio | 40 | 4.5% |
| Pennsylvania | 33 | 3.7% |
| New Jersey | 29 | 3.2% |
| Colorado | 28 | 3.1% |
| Georgia | 27 | 3.0% |
| Other states and territories | 393 | 43.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 712 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 712 | 79.6% |
| TV | 101 | 11.3% |
| Internet | 73 | 8.2% |
| Radio | 8 | 0.9% |
| Emergency | 1 | 0.1% |
Phone complaints
712 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 555 | 77.9% |
| Billing | 64 | 9.0% |
| Availability (including rural call completion) | 28 | 3.9% |
| Number Portability (keeping your number if you change providers) | 18 | 2.5% |
| Equipment | 16 | 2.2% |
| Junk Faxes | 11 | 1.5% |
| Privacy | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
TV complaints
101 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 51.5% |
| Equipment | 15 | 14.9% |
| Availability | 13 | 12.9% |
| Loud Commercials | 8 | 7.9% |
| Indecency | 6 | 5.9% |
| Interference | 5 | 5.0% |
| Privacy | 2 | 2.0% |
The largest share of complaints in this category related to Billing and Equipment, with fewer reports falling into other issue types.
Internet complaints
73 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 30.1% |
| Availability | 19 | 26.0% |
| Speed | 16 | 21.9% |
| Equipment | 5 | 6.8% |
| Interference | 5 | 6.8% |
| Open Internet/Net Neutrality | 5 | 6.8% |
| Privacy | 1 | 1.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.