FCC Consumer Complaints – 10 June 2017
Introduction
On 10 June 2017, the Federal Communications Commission recorded 452 consumer complaints relating to telecommunications services, complaint volume fell from 895 complaints the day before. Complaints were reported across 45 states and territories, and California generated the highest number of submissions with 92 complaints. The largest number of complaints related to Unwanted Calls, with 239 complaints.
Key statistics
- Total complaints
- 452
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (239)
- Most reported state/territory
- California (92)
Where the complaints came from
On 10 June 2017, the 452 complaints recorded by the Federal Communications Commission were reported from 342 cities across 45 states and territories. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 20.4% |
| Florida | 31 | 6.9% |
| Texas | 31 | 6.9% |
| Washington | 18 | 4.0% |
| Georgia | 17 | 3.8% |
| New Jersey | 17 | 3.8% |
| Virginia | 17 | 3.8% |
| Maryland | 16 | 3.5% |
| New York | 16 | 3.5% |
| Arizona | 14 | 3.1% |
| Other states and territories | 182 | 40.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 327 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 327 | 72.3% |
| TV | 62 | 13.7% |
| Internet | 55 | 12.2% |
| Radio | 4 | 0.9% |
| Emergency | 3 | 0.7% |
| Accessibility | 1 | 0.2% |
Phone complaints
327 complaints were recorded in this category, representing 72.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 239 | 73.1% |
| Availability (including rural call completion) | 26 | 8.0% |
| Billing | 24 | 7.3% |
| Equipment | 13 | 4.0% |
| Number Portability (keeping your number if you change providers) | 8 | 2.4% |
| Interference (including signal jammers) | 5 | 1.5% |
| Junk Faxes | 4 | 1.2% |
| Privacy | 4 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
TV complaints
62 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 33.9% |
| Indecency | 13 | 21.0% |
| Availability | 9 | 14.5% |
| Equipment | 8 | 12.9% |
| Loud Commercials | 5 | 8.1% |
| Privacy | 3 | 4.8% |
| Interference | 2 | 3.2% |
| Open Internet/Net Neutrality | 1 | 1.6% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
Internet complaints
55 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 17 | 30.9% |
| Billing | 15 | 27.3% |
| Availability | 13 | 23.6% |
| Equipment | 3 | 5.5% |
| Interference | 3 | 5.5% |
| Open Internet/Net Neutrality | 3 | 5.5% |
| Privacy | 1 | 1.8% |
Complaints in this category covered a range of issues, including Speed, Billing and Availability.
Unwanted calls
239 complaints relating to unwanted calls were recorded on this date, accounting for 52.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (757) 588-2361 | 9 | 3.8% |
| (415) 486-4800 | 3 | 1.3% |
| (856) 499-4566 | 3 | 1.3% |
| (202) 851-0258 | 2 | 0.8% |
| (314) 207-6272 | 2 | 0.8% |
| (323) 238-4345 | 2 | 0.8% |
| (419) 589-8765 | 2 | 0.8% |
| (602) 319-3933 | 2 | 0.8% |
| (619) 639-7982 | 2 | 0.8% |
| (678) 394-3868 | 2 | 0.8% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (757) 588-2361 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.