FCC Consumer Complaints – 11 June 2017
Introduction
A total of 221 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 11 June 2017, this represented a decline from the 452 complaints recorded the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 221
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (71)
- Most reported state/territory
- California (29)
Where the complaints came from
Reports recorded on 11 June 2017 show 221 complaints originating from 190 cities across 43 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 13.1% |
| Florida | 20 | 9.0% |
| Texas | 17 | 7.7% |
| Georgia | 16 | 7.2% |
| North Carolina | 12 | 5.4% |
| New York | 12 | 5.4% |
| Idaho | 8 | 3.6% |
| Colorado | 7 | 3.2% |
| Massachusetts | 7 | 3.2% |
| Michigan | 7 | 3.2% |
| Other states and territories | 86 | 38.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 121 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 121 | 54.8% |
| TV | 48 | 21.7% |
| Internet | 45 | 20.4% |
| Radio | 4 | 1.8% |
| Emergency | 2 | 0.9% |
| Request for Dispute Assistance | 1 | 0.5% |
Phone complaints
121 complaints were recorded in this category, representing 54.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 71 | 58.7% |
| Billing | 24 | 19.8% |
| Availability (including rural call completion) | 6 | 5.0% |
| Interference (including signal jammers) | 5 | 4.1% |
| Equipment | 4 | 3.3% |
| Number Portability (keeping your number if you change providers) | 3 | 2.5% |
| Rural Call Completion | 3 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.7% |
| Privacy | 2 | 1.7% |
| Open Internet/Net Neutrality | 1 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Interference (including signal jammers) among the most common.
TV complaints
48 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 39.6% |
| Loud Commercials | 10 | 20.8% |
| Availability | 7 | 14.6% |
| Indecency | 7 | 14.6% |
| Equipment | 4 | 8.3% |
| Interference | 1 | 2.1% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
45 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.0% |
| Speed | 10 | 22.2% |
| Availability | 7 | 15.6% |
| Equipment | 6 | 13.3% |
| Interference | 2 | 4.4% |
| Privacy | 2 | 4.4% |
The largest share of complaints in this category related to Billing and Speed, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.