FCC Consumer Complaints – 12 June 2017
Introduction
The Federal Communications Commission recorded 984 consumer complaints on 12 June 2017 relating to telecommunications services, complaint volume increased from 221 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 570 complaints recorded.
Key statistics
- Total complaints
- 984
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (570)
- Most reported state/territory
- California (117)
Where the complaints came from
The 984 complaints recorded on 12 June 2017 were submitted from 688 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 11.9% |
| Florida | 73 | 7.4% |
| New York | 62 | 6.3% |
| Texas | 62 | 6.3% |
| Georgia | 44 | 4.5% |
| Michigan | 38 | 3.9% |
| Ohio | 36 | 3.7% |
| Pennsylvania | 35 | 3.6% |
| Maryland | 31 | 3.2% |
| Arizona | 29 | 2.9% |
| Other states and territories | 456 | 46.3% |
Location highlight
Complaints in California were reported across 90 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 784 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 784 | 79.7% |
| TV | 95 | 9.7% |
| Internet | 83 | 8.4% |
| Radio | 18 | 1.8% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
784 complaints were recorded in this category, representing 79.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 570 | 72.7% |
| Billing | 89 | 11.4% |
| Availability (including rural call completion) | 37 | 4.7% |
| Privacy | 21 | 2.7% |
| Equipment | 19 | 2.4% |
| Number Portability (keeping your number if you change providers) | 19 | 2.4% |
| Junk Faxes | 14 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Interference (including signal jammers) | 5 | 0.6% |
| Open Internet/Net Neutrality | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
TV complaints
95 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 55.8% |
| Equipment | 12 | 12.6% |
| Indecency | 12 | 12.6% |
| Availability | 8 | 8.4% |
| Loud Commercials | 6 | 6.3% |
| Interference | 2 | 2.1% |
| Open Internet/Net Neutrality | 1 | 1.1% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Equipment, with fewer reports falling into other issue types.
Internet complaints
83 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 32.5% |
| Availability | 24 | 28.9% |
| Speed | 12 | 14.5% |
| Interference | 6 | 7.2% |
| Open Internet/Net Neutrality | 6 | 7.2% |
| Privacy | 5 | 6.0% |
| Equipment | 3 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 570 complaints relating to unwanted calls on this date, representing 57.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 6 | 1.1% |
| (407) 220-1230 | 4 | 0.7% |
| (630) 593-0119 | 4 | 0.7% |
| (512) 355-7122 | 3 | 0.5% |
| (888) 380-0825 | 3 | 0.5% |
| (240) 203-7821 | 2 | 0.4% |
| (404) 418-5149 | 2 | 0.4% |
| (515) 865-2479 | 2 | 0.4% |
| (623) 745-3823 | 2 | 0.4% |
| (720) 328-6303 | 2 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (555) 555-5555 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.