FCC Consumer Complaints – 13 June 2017
Introduction
On Tuesday, 13 June 2017, the Federal Communications Commission recorded 1144 consumer complaints relating to telecommunications services, this was higher than the 984 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 685 complaints.
Key statistics
- Total complaints
- 1144
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (685)
- Most reported state/territory
- California (148)
Where the complaints came from
Reports recorded on 13 June 2017 show 1144 complaints originating from 781 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 12.9% |
| Florida | 98 | 8.6% |
| Texas | 85 | 7.4% |
| New York | 69 | 6.0% |
| Ohio | 53 | 4.6% |
| Pennsylvania | 46 | 4.0% |
| Georgia | 44 | 3.8% |
| North Carolina | 40 | 3.5% |
| Virginia | 40 | 3.5% |
| Illinois | 33 | 2.9% |
| Other states and territories | 487 | 42.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 889 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 889 | 77.7% |
| TV | 127 | 11.1% |
| Internet | 101 | 8.8% |
| Radio | 18 | 1.6% |
| Request for Dispute Assistance | 4 | 0.3% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
889 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 685 | 77.1% |
| Billing | 94 | 10.6% |
| Availability (including rural call completion) | 39 | 4.4% |
| Junk Faxes | 17 | 1.9% |
| Equipment | 16 | 1.8% |
| Privacy | 14 | 1.6% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Interference (including signal jammers) | 4 | 0.4% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Rural Call Completion | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Junk Faxes.
TV complaints
127 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 52.8% |
| Availability | 18 | 14.2% |
| Equipment | 15 | 11.8% |
| Indecency | 14 | 11.0% |
| Loud Commercials | 8 | 6.3% |
| Interference | 5 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
101 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 37.6% |
| Speed | 27 | 26.7% |
| Availability | 16 | 15.8% |
| Equipment | 8 | 7.9% |
| Open Internet/Net Neutrality | 6 | 5.9% |
| Interference | 3 | 3.0% |
| Privacy | 3 | 3.0% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.