FCC Consumer Complaints – 14 June 2017
Introduction
On 14 June 2017, 1058 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1144 complaints recorded the previous day. Reports were received from 51 states and territories, with Florida recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 643 complaints.
Key statistics
- Total complaints
- 1058
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (643)
- Most reported state/territory
- Florida (101)
Where the complaints came from
Reports recorded on 14 June 2017 show 1058 complaints originating from 727 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 101 | 9.5% |
| California | 99 | 9.4% |
| Texas | 79 | 7.5% |
| New York | 59 | 5.6% |
| Georgia | 57 | 5.4% |
| Illinois | 57 | 5.4% |
| Pennsylvania | 42 | 4.0% |
| North Carolina | 37 | 3.5% |
| Colorado | 34 | 3.2% |
| New Jersey | 31 | 2.9% |
| Other states and territories | 457 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 842 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 842 | 79.6% |
| TV | 100 | 9.5% |
| Internet | 89 | 8.4% |
| Radio | 20 | 1.9% |
| Request for Dispute Assistance | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
842 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 643 | 76.4% |
| Billing | 87 | 10.3% |
| Availability (including rural call completion) | 32 | 3.8% |
| Equipment | 27 | 3.2% |
| Junk Faxes | 15 | 1.8% |
| Privacy | 15 | 1.8% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
100 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 52.0% |
| Availability | 15 | 15.0% |
| Indecency | 11 | 11.0% |
| Equipment | 10 | 10.0% |
| Interference | 6 | 6.0% |
| Loud Commercials | 4 | 4.0% |
| Privacy | 2 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
89 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 30.3% |
| Speed | 17 | 19.1% |
| Availability | 13 | 14.6% |
| Interference | 13 | 14.6% |
| Equipment | 9 | 10.1% |
| Open Internet/Net Neutrality | 6 | 6.7% |
| Privacy | 4 | 4.5% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.