FCC Consumer Complaints – 15 June 2017
Introduction
On Thursday, 15 June 2017, 1147 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1058 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 758 complaints.
Key statistics
- Total complaints
- 1147
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (758)
- Most reported state/territory
- California (123)
Where the complaints came from
The 1147 complaints recorded on 15 June 2017 originated from 761 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 10.7% |
| Texas | 89 | 7.8% |
| Florida | 76 | 6.6% |
| New York | 67 | 5.8% |
| Illinois | 55 | 4.8% |
| Ohio | 50 | 4.4% |
| Arizona | 40 | 3.5% |
| Georgia | 40 | 3.5% |
| North Carolina | 40 | 3.5% |
| Pennsylvania | 38 | 3.3% |
| Other states and territories | 528 | 46.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 939 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 939 | 81.9% |
| TV | 95 | 8.3% |
| Internet | 81 | 7.1% |
| Radio | 23 | 2.0% |
| Accessibility | 4 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
939 complaints were recorded in this category, representing 81.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 758 | 80.7% |
| Billing | 73 | 7.8% |
| Availability (including rural call completion) | 32 | 3.4% |
| Equipment | 20 | 2.1% |
| Number Portability (keeping your number if you change providers) | 16 | 1.7% |
| Privacy | 15 | 1.6% |
| Junk Faxes | 10 | 1.1% |
| Interference (including signal jammers) | 5 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
95 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 40.0% |
| Availability | 19 | 20.0% |
| Equipment | 19 | 20.0% |
| Indecency | 7 | 7.4% |
| Loud Commercials | 6 | 6.3% |
| Privacy | 4 | 4.2% |
| Interference | 2 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
81 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 35.8% |
| Availability | 18 | 22.2% |
| Speed | 18 | 22.2% |
| Interference | 11 | 13.6% |
| Open Internet/Net Neutrality | 2 | 2.5% |
| Privacy | 2 | 2.5% |
| Equipment | 1 | 1.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.