FCC Consumer Complaints – 16 June 2017
Introduction
On 16 June 2017, 1072 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1147 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 669 complaints.
Key statistics
- Total complaints
- 1072
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (669)
- Most reported state/territory
- California (147)
Where the complaints came from
Across 731 cities in 50 states and territories, a total of 1072 complaints were recorded on 16 June 2017. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 147 | 13.7% |
| Florida | 84 | 7.8% |
| Texas | 83 | 7.7% |
| New York | 60 | 5.6% |
| Illinois | 43 | 4.0% |
| Ohio | 41 | 3.8% |
| Pennsylvania | 39 | 3.6% |
| Virginia | 38 | 3.5% |
| New Jersey | 36 | 3.4% |
| Georgia | 33 | 3.1% |
| Other states and territories | 466 | 43.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 853 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 853 | 79.6% |
| TV | 112 | 10.4% |
| Internet | 96 | 9.0% |
| Radio | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
853 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 669 | 78.4% |
| Billing | 80 | 9.4% |
| Equipment | 36 | 4.2% |
| Availability (including rural call completion) | 21 | 2.5% |
| Privacy | 15 | 1.8% |
| Junk Faxes | 9 | 1.1% |
| Number Portability (keeping your number if you change providers) | 9 | 1.1% |
| Interference (including signal jammers) | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Open Internet/Net Neutrality | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
112 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 54.5% |
| Availability | 17 | 15.2% |
| Equipment | 12 | 10.7% |
| Indecency | 10 | 8.9% |
| Loud Commercials | 7 | 6.3% |
| Interference | 2 | 1.8% |
| Privacy | 2 | 1.8% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
96 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 36.5% |
| Speed | 16 | 16.7% |
| Availability | 14 | 14.6% |
| Equipment | 9 | 9.4% |
| Privacy | 9 | 9.4% |
| Interference | 8 | 8.3% |
| Open Internet/Net Neutrality | 5 | 5.2% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
Unwanted calls
There were 669 complaints relating to unwanted calls on this date, representing 62.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (470) 558-9544 | 12 | 1.8% |
| (817) 954-6895 | 3 | 0.4% |
| (877) 211-0451 | 3 | 0.4% |
| (912) 285-7485 | 3 | 0.4% |
| (401) 293-2686 | 2 | 0.3% |
| (408) 342-1301 | 2 | 0.3% |
| (409) 316-8129 | 2 | 0.3% |
| (430) 255-9638 | 2 | 0.3% |
| (585) 326-6080 | 2 | 0.3% |
| (740) 892-1560 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (470) 558-9544 | 9 | 1.3% |
| (401) 293-2686 | 2 | 0.3% |
| (409) 316-8129 | 2 | 0.3% |
| (409) 316-8130 | 2 | 0.3% |
| (740) 892-1560 | 2 | 0.3% |
| (800) 605-1570 | 2 | 0.3% |
| (810) 397-9790 | 2 | 0.3% |
| (814) 436-3682 | 2 | 0.3% |
| (844) 568-2989 | 2 | 0.3% |
| (844) 844-0178 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (470) 558-9544 stood out as the most frequently reported business contact number.
- (470) 558-9544 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.