FCC Consumer Complaints – 17 June 2017
Introduction
A total of 367 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 17 June 2017, this represented a decline from the 1072 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 180 complaints.
Key statistics
- Total complaints
- 367
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (180)
- Most reported state/territory
- California (38)
Where the complaints came from
The 367 complaints recorded on 17 June 2017 originated from 307 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 10.4% |
| Florida | 36 | 9.8% |
| Texas | 30 | 8.2% |
| Georgia | 18 | 4.9% |
| Illinois | 18 | 4.9% |
| New York | 18 | 4.9% |
| Ohio | 16 | 4.4% |
| Pennsylvania | 16 | 4.4% |
| South Carolina | 13 | 3.5% |
| New Jersey | 12 | 3.3% |
| Other states and territories | 151 | 41.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 253 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 253 | 68.9% |
| TV | 56 | 15.3% |
| Internet | 44 | 12.0% |
| Radio | 7 | 1.9% |
| Emergency | 5 | 1.4% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
253 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 180 | 71.1% |
| Billing | 23 | 9.1% |
| Availability (including rural call completion) | 16 | 6.3% |
| Number Portability (keeping your number if you change providers) | 9 | 3.6% |
| Equipment | 8 | 3.2% |
| Privacy | 6 | 2.4% |
| Interference (including signal jammers) | 4 | 1.6% |
| Junk Faxes | 4 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
TV complaints
56 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 50.0% |
| Availability | 10 | 17.9% |
| Indecency | 6 | 10.7% |
| Loud Commercials | 6 | 10.7% |
| Equipment | 4 | 7.1% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
44 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 31.8% |
| Billing | 10 | 22.7% |
| Speed | 9 | 20.5% |
| Equipment | 3 | 6.8% |
| Open Internet/Net Neutrality | 3 | 6.8% |
| Interference | 2 | 4.5% |
| Privacy | 2 | 4.5% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.