FCC Consumer Complaints – 18 June 2017
Introduction
On 18 June 2017, the Federal Communications Commission recorded 230 consumer complaints relating to telecommunications services, this was lower than the 367 complaints recorded the day before. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 92 complaints.
Key statistics
- Total complaints
- 230
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (92)
- Most reported state/territory
- California (28)
Where the complaints came from
A total of 230 complaints were recorded on 18 June 2017, with reports originating from 180 cities in 41 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 12.2% |
| Florida | 25 | 10.9% |
| Oklahoma | 14 | 6.1% |
| Illinois | 13 | 5.7% |
| Kentucky | 13 | 5.7% |
| Texas | 13 | 5.7% |
| New York | 9 | 3.9% |
| Pennsylvania | 8 | 3.5% |
| Maryland | 7 | 3.0% |
| New Jersey | 7 | 3.0% |
| Other states and territories | 93 | 40.4% |
Location highlight
Complaints in California were reported across 26 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 127 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 127 | 55.2% |
| TV | 46 | 20.0% |
| Internet | 28 | 12.2% |
| Accessibility | 13 | 5.7% |
| Radio | 13 | 5.7% |
| Emergency | 3 | 1.3% |
Phone complaints
127 complaints were recorded in this category, representing 55.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 92 | 72.4% |
| Billing | 16 | 12.6% |
| Availability (including rural call completion) | 5 | 3.9% |
| Privacy | 5 | 3.9% |
| Interference (including signal jammers) | 4 | 3.1% |
| Equipment | 2 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.8% |
| Junk Faxes | 1 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
TV complaints
46 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 13 | 28.3% |
| Billing | 11 | 23.9% |
| Availability | 9 | 19.6% |
| Equipment | 5 | 10.9% |
| Indecency | 5 | 10.9% |
| Interference | 2 | 4.3% |
| Open Internet/Net Neutrality | 1 | 2.2% |
A broad mix of issues was reported in this category, with Loud Commercials, Billing and Availability among the most common.
Internet complaints
28 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 7 | 25.0% |
| Speed | 6 | 21.4% |
| Interference | 5 | 17.9% |
| Open Internet/Net Neutrality | 3 | 10.7% |
| Privacy | 3 | 10.7% |
| Availability | 2 | 7.1% |
| Equipment | 2 | 7.1% |
A broad mix of issues was reported in this category, with Billing, Speed and Interference among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.