FCC Consumer Complaints – 19 June 2017
Introduction
The Federal Communications Commission recorded 1025 consumer complaints on 19 June 2017 relating to telecommunications services, complaint volume increased from 230 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 616 complaints.
Key statistics
- Total complaints
- 1025
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (616)
- Most reported state/territory
- California (116)
Where the complaints came from
A total of 1025 complaints were recorded on 19 June 2017, with reports originating from 698 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 11.3% |
| Florida | 102 | 10.0% |
| Texas | 73 | 7.1% |
| Pennsylvania | 50 | 4.9% |
| New York | 48 | 4.7% |
| Ohio | 47 | 4.6% |
| Georgia | 38 | 3.7% |
| Virginia | 36 | 3.5% |
| Illinois | 35 | 3.4% |
| Maryland | 32 | 3.1% |
| Other states and territories | 445 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 801 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 801 | 78.1% |
| Internet | 111 | 10.8% |
| TV | 99 | 9.7% |
| Radio | 10 | 1.0% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
801 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 616 | 76.9% |
| Billing | 86 | 10.7% |
| Availability (including rural call completion) | 31 | 3.9% |
| Equipment | 18 | 2.2% |
| Number Portability (keeping your number if you change providers) | 14 | 1.7% |
| Junk Faxes | 11 | 1.4% |
| Privacy | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 6 | 0.7% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
111 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 34.2% |
| Availability | 31 | 27.9% |
| Speed | 19 | 17.1% |
| Equipment | 8 | 7.2% |
| Privacy | 7 | 6.3% |
| Open Internet/Net Neutrality | 5 | 4.5% |
| Interference | 3 | 2.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
99 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 59.6% |
| Availability | 11 | 11.1% |
| Equipment | 7 | 7.1% |
| Interference | 6 | 6.1% |
| Loud Commercials | 6 | 6.1% |
| Indecency | 5 | 5.1% |
| Privacy | 3 | 3.0% |
| Open Internet/Net Neutrality | 2 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 616 complaints relating to unwanted calls were recorded on this date, representing 60.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 295-3953 | 6 | 1.0% |
| (832) 241-7077 | 4 | 0.6% |
| (267) 945-0503 | 2 | 0.3% |
| (515) 865-2479 | 2 | 0.3% |
| (614) 349-9750 | 2 | 0.3% |
| (619) 445-3141 | 2 | 0.3% |
| (740) 892-1560 | 2 | 0.3% |
| (800) 291-4814 | 2 | 0.3% |
| (862) 204-5647 | 2 | 0.3% |
| (201) 298-4490 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 295-3953 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.